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Meeting the Challenge of Workplace Conflict

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Conflict in the workplace is inevitable. But that's not always a bad thing. In fact, conflict is often a healthy stimulus to creativity, problem solving, decision making, and growth. However, 'bad' conflict – the kind that hurts people – is destructive and disruptive. Conflict resolution requires a whole set of skills to recognize it, prevent the 'bad' kind of conflict before it gets out of control, to work out and through a conflict situation and to adapt your own conflict style to the situation you're faced with. In this Challenge, you'll need all of those skills to work through a common conflict situation – upholding the mission of your team, while under pressure to give in to the demands of competing priorities.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

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