Course Details

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Sending E-mails to the Right People


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Sending E-mails to the Right People

  • identify tips for using the To field when sending e-mail
  • use the Cc and Bcc fields appropriately in an e-mail
  • set the priority status of e-mails appropriately
  • recognize how to reply effectively to e-mails
  • identify best practices for forwarding e-mail
  • recognize examples of when it's inappropriate to copy an e-mail over someone's head
  • recognize how to address and distribute e-mails appropriately
  • Course Number:
    acm_02_a02_bs_enus