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Do We Have a Failure to Communicate?


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.

Target Audience
Individuals who want to improve their interpersonal communication skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Do We Have a Failure to Communicate?

  • identify the signs of a miscommunication
  • recognize how to resolve a miscommunication that has occurred
  • recognize how to be prepared to deliver bad news
  • recognize how to effectively communicate messages that are likely to be difficult for your audience to hear
  • recognize techniques for fixing or improving communications that have broken off
  • work through challenging interpersonal communications
  • Course Number:
    acm_07_a06_bs_enus