Course Details

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Polishing Your Skills for Excellent Customer Service


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
As a customer service representative (CSR), creating a support culture that focuses on your customers' needs is key. In this course, you'll learn how to project an excellent service attitude that will enhance your interaction with your customers. You'll also explore how to establish effective customer relationships and involve customers in problem solving. In addition, you'll discover methods to communicate effectively in a cross-cultural customer support center or help desk environment.

Target Audience
Individuals who want to develop or refresh their customer service skills

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Polishing Your Skills for Excellent Customer Service

  • recognize examples of customer support provided with an excellent service attitude
  • identify personal methods of projecting an excellent service attitude
  • recognize examples of techniques for establishing effective customer relationships
  • recognize the steps to encourage customer involvement in problem solving
  • match the methods used for effective cross-cultural communication to examples
  • recognize how language barriers can impact your communications with customers
  • Course Number:
    acs_02_a05_bs_enus