Certification Catalog

Certification Programs and Exams by Vendor

Itil®

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Itil® Foundation

Itil® 2011 Foundation
Courses (11) ID / DESCRIPTION
Mentoring Itil Foundation mntitv3f
Overview Of The Itil® Service Lifecycle acs_01_a01_it_enus
Itil® Service Strategy Concepts acs_01_a02_it_enus
Itil® Service Strategy Processes acs_01_a03_it_enus
Itil® Service Design Concepts acs_01_a04_it_enus
Itil® Service Design Processes acs_01_a05_it_enus
Itil® Service Transition Concepts And Processes acs_01_a06_it_enus
Itil® Service Operation Concepts acs_01_a07_it_enus
Itil® Service Operation Processes acs_01_a08_it_enus
Itil® Continual Service Improvement acs_01_a09_it_enus
Testprep Itil Foundation ib_itlv_a01_tp_enus

Itil® Intermediate Level: Operational Support And Analysis

Itil® Intermediate Level: Operational Support And Analysis
Courses (14) ID / DESCRIPTION
Itil® 2011 Edition Osa: Problem Management Process Interfaces And Challenges ib_iosb_a08_it_enus
Itil® 2011 Edition Osa: Introduction To Access Management ib_iosb_a09_it_enus
Itil® 2011 Edition Osa: Introduction To The Service Desk ib_iosb_a10_it_enus
Itil® 2011 Edition Osa: Service Desk Metrics And Outsourcing ib_iosb_a11_it_enus
Itil® 2011 Edition Osa: Introduction To Functions ib_iosb_a12_it_enus
Itil® 2011 Edition Osa: Function Activities ib_iosb_a13_it_enus
Itil® 2011 Edition Osa: Technology And Implementation Considerations ib_iosb_a14_it_enus
Itil® 2011 Edition Osa: Introduction To Operational Support And Analysis ib_iosb_a01_it_enus
Itil® 2011 Edition Osa: Introduction To Event Management ib_iosb_a02_it_enus
Itil® 2011 Edition Osa: Introduction To Incident Management ib_iosb_a03_it_enus
Itil® 2011 Edition Osa: Incident Management Interactions ib_iosb_a04_it_enus
Itil® 2011 Edition Osa: Introduction To Request Fulfillment ib_iosb_a05_it_enus
Itil® 2011 Edition Osa: Request Fulfillment Process Interfaces And Challenges ib_iosb_a06_it_enus
Itil® 2011 Edition Osa: Introduction To Problem Management ib_iosb_a07_it_enus