Course details

CompTIA A+ 220-1001: Resolving Problems

CompTIA A+ 220-1001: Resolving Problems


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Examine the six step troubleshooting methodology used to resolve problems with computer systems.



Expected Duration (hours)
0.6

Lesson Objectives

CompTIA A+ 220-1001: Resolving Problems

  • recognize and consider corporate policies, procedures, and impacts before implementing changes
  • perform steps such as questioning the user and inquiring about environmental and infrastructure changes
  • conduct external or internal research based on symptoms
  • determine the next steps to resolve problem
  • establish a plan of action to resolve the problem and implement the solution
  • verify full system functionality and, if applicable, implement preventive measures
  • document findings, actions, and outcomes
  • identify, resolve, verify, and document computer problems, while considering policies, procedures, and impacts
  • Course Number:
    it_cscoao_26_enus

    Expertise Level
    Beginner