Course details

ITIL® 4 Foundation: Introduction

ITIL® 4 Foundation: Introduction


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.



Expected Duration (hours)
0.4

Lesson Objectives

ITIL® 4 Foundation: Introduction

  • identify the subject areas covered in this course
  • define ITIL® and key changes to version 4
  • recognize the changes to the certification scheme
  • describe the distinctives of the ITIL® Foundation exam
  • define the main topics of the ITIL® 4 Foundations path
  • identify practical applications of ITIL® 4
  • describe the new ITIL® 4 path
  • Knowledge Check: Introducing ITIL® 4
  • Course Number:
    it_acs04_01_enus

    Expertise Level
    Intermediate