Course details

ITIL® 4 Foundation: Service Management Practices (Part 1)

ITIL® 4 Foundation: Service Management Practices (Part 1)


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.



Expected Duration (hours)
0.8

Lesson Objectives

ITIL® 4 Foundation: Service Management Practices (Part 1)

  • identify the subject areas covered in this course
  • define availability management
  • define capacity and performance management
  • define change control
  • define incident management
  • define asset management
  • define monitoring and event management
  • define problem management
  • describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management
  • Knowledge Check: Defining ITIL® 4 Service Management Practices
  • Course Number:
    it_acs04_08_enus

    Expertise Level
    Intermediate