Course details

ITIL® 4 Foundation: Service Management Practices (Part 2)

ITIL® 4 Foundation: Service Management Practices (Part 2)


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.



Expected Duration (hours)
0.9

Lesson Objectives

ITIL® 4 Foundation: Service Management Practices (Part 2)

  • identify the subject areas covered in this course
  • define release management
  • define service configuration management
  • define service continuity management
  • define service desk
  • define service level management
  • define service request management
  • define deployment management
  • describe the continual improvement model
  • describe service management practices and associated concepts related to release, service configuration, service continuity, service desk, service level, service requests, deployment, and continual improvement
  • Knowledge Check: Identifying ITIL® 4 Service Management Practices
  • Course Number:
    it_acs04_09_enus

    Expertise Level
    Intermediate