IT Software Technician: A+ (Core 2) Beginner

  • 12 Courses | 15h 18m 42s
  • Includes Lab
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If you have an affinity for software, you've come to the right place. Take the first step at becoming a master technician, from apps to operating systems.


CompTIA A+ 220-1002: Comparing Common Operating Systems

  • Playable
    32-bit vs. 64-bit Processing
    7m 13s
  • Playable
    Workstation Operating Systems
    6m 33s


CompTIA A+ 220-1002: Comparing Common Operating Systems
Explore and compare the various client-side operating systems and their installation processes. In this course you will learn: to identify and define what an operating system is; to differentiate between 32-bit and 64-bit processing; to differentiate between operating system vendors; and to understand the differences between the major smartphone and tablet operating system vendors. Learners also observe how to update limitations and compatibility concerns for vendor-specific operating systems; to identify the differences between versions of Microsoft operating systems; to determine appropriate editions of Windows client, based on customer profiles; and to configure desktop styles and user interfaces. You will learn how to choose the appropriate boot configuration based on needs; to choose appropriate types of installation methods based on deployment needs; to implement network and image-based deployments; how to recover a failed installation; and how to compare common operating system architectures, installation sources, and targets. The course concludes with exercises on aspects of common operating systems, including making distinctions between 32-bit and 64-bit architecture. Course helps prepare for CompTIA A+ certification exam 220-1002.
12 videos | 1h 19m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Operating System Installation & Upgrade
Learn important Microsoft operating system (OS) installation and upgrade considerations and critical skills to ensure success of your installations. In this course, you will learn: to configure partitions and volumes, create redundant disk arrays, and convert disks; to configure disk formatting and distinguish between file system types and their use; to stage and configure alternate third-party drivers to load when necessary; and how to differentiate between the Workgroup and Domain setup, and when each is appropriate; to configure settings including time, date, region, and language. Observe how to perform driver management, including installation, update, and removal; to implement automated OS and software updates for Windows, MAC, and Linux; to use the factory recovery partition to reset a Windows installation; and to format the system volume (boot drive). Other issues covered: enumerating prerequisites for any Windows install and identifying which hardware compatibility tool to use for each OS compatibility; how Microsoft's application compatibility toolset has evolved since AppCompat; how to identify and mitigate OS compatibility/upgrade issues; and how to assess upgrade readiness. Course helps prepare for CompTIA A+ certification exam 220-1002.
13 videos | 1h 8m has Assessment available Badge
CompTIA A+ 220-1002: Microsoft Command Line Tools
Examine how to use Windows management utilities in both the command line and GUI - necessary skills for the A+ 220-1002 exam. During this course, you will learn how to navigate the file system and diagnose and maintain networks. Examine GOP tools, the imaging tool, Copy, Xcopy, and Robocopy. Learn about net use and the net user command to create and delete user accounts. Discover the native Windows GUI tool services.msc, to manage the Windows system. Also learn about other Windows GUI tools, such as Notepad, Explorer, Windows Update, and Regedit.
12 videos | 1h 30m has Assessment available Badge
CompTIA A+ 220-1002: MS Operating System Administrative Tools
Examine how to use Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance - necessary skills for the A+ 220-1002 exam. Learn about computer management and a custom MMC to manage the local machine. Examine the Performance Monitor and Task Scheduler. Identify data sources, component services, and system configuration. Review print management, local security policy, Windows memory diagnostics, Windows Defender, the Event Viewer, and user account management. Finally, discover the features and uses of MSConfig, the Task Manager, and Disk Manager.
14 videos | 1h 38m has Assessment available Badge
CompTIA A+ 220-1002: Windows Control Panel Utilities
The Windows Control Panel is a central location for accessing and configuring various system features and components. During this course, you will explore some of the critical Control Panel utilities covered on the CompTIA A+ 220-1002 exam. Discovr internet options, display settings, folder options, system settings, the Windows Firewall, and Windows power options. As a review exercise, you will learn how to configure internet options with tabs from the last browsing session, view hidden files and folders, and finally, turn Windows Firewall on, to guard connections to public networks.
7 videos | 49m has Assessment available Badge
CompTIA A+ 220-1002: Application Installation, Networking, & Tools
Examine application installations and the configuration requirements and considerations for application rollouts, networking security, and remote connections, including the use of Windows Control Panel tools and Linux commands. This course shows learners how to configure the correct folder/file access to support application installation and validate security to minimize impact to devices and the network; how to configure Windows Firewall; how to configure IP addresses in Windows; how to list differences in network connection types, requirements, and security; when to use Homegroup, Workgroup, and Domain setup; how to manage and configure shares, mapped drives, and printers; and how to manage and configure remote connectivity, including proxy settings, Remote Desktop Connection, and Remote Assistance. Other issues: how to implement best practices for disk maintenance, patch management, driver/firmware updates, and antivirus/anti-malware updates; how to use and configure MAC/Linux client tools; how to manage client features; and how to use basic Linux commands, plus an overview of Client Tools. Course helps prepare for CompTIA A+ certification exam 220-1002.
12 videos | 1h 17m has Assessment available Badge
CompTIA A+ 220-1002: Security Fundamentals
An important component of traditional security measures is the physical security requirements employed to safeguard valuable computer equipment. This 14-video course examines current physical security practices and how to improve them in the 21 st century. Begin with door and offices locks, fences, and perimeter defenses—solar-powered lights, cameras, motion detectors, and data storage places. Fire suppression systems are important, but consider less obvious benefits of positive airflow systems—preventing dust particles from entering "clean" areas and ensure that air flows out, not in. Laptops must be physically secured at cubicle desks (cable locks); servers must be locked in secure rooms, not under a reception desk. Other tools: privacy screens; so-called "mantraps"—steel shutters walling off outer vestibules; entry control rosters. Be sure to secure mobile devices—tablets, cell phones—against both viruses and unauthorized use by outsiders. Antimalware, antiviral software, multifactor authentication, Smart cards, data loss prevention, and firewalls are also important examples. Emerge from this course better prepared to implement best practices in security in your office. Course helps prepare for CompTIA A+ certification exam 220-1002.
14 videos | 1h 26m has Assessment available Badge
CompTIA A+ 220-1002: Critical Security Concepts
Among the newer forms of security for most workers in the 21 st century involves social engineering—protecting workers and work against subtle but dangerous attacks by con men and scammers. This 14-video course reviews security fundamentals and the many ways in which devious people steal information—masquerading as delivery men, entering unauthorized areas without badges, shoulder surfing (airports, coffee shops), spoofing, dumpster-diving, and insidiously clever "spear phishing" attacks—legitimate-looking e-mails luring workers to malicious websites, or worse, into opening "encrypted" attachments with company credentials or password. Review critical measures of Active Directory administration, user management, and encryption of files and disks; implement logon time restrictions and failed-attempt lockouts; disable guest accounts in a timely fashion; avoid use of noncompliant systems; prevent careless moving or copying of office files; encrypt files and disks. In this day of widespread remote teleworking, safeguard home offices—where wireless signals are easily intercepted without simple, appropriate precautions. Danger lurks everywhere, and no one, however experienced, can ever be too careful! Course helps prepare for CompTIA+ certification exam 220-1002.