ITIL®: ITIL® 4

https://www.skillsoft.com/channel/itil-9a39dfd0-ff66-11e6-812a-21571e043ebc?technologyandversion=84324 https://www.skillsoft.com/channel/itil-9a39dfd0-ff66-11e6-812a-21571e043ebc?technologyandversion=84325
  • 9 Courses | 7h 24m 20s
  • 9 Books | 27h 7m
  • 9 Courses | 7h 46m 50s
  • 6 Books | 20h 59m
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Service organizations use IT systems to improve efficiency, reliability and quality. Develop in-depth knowledge of the ITIL® methodology.  

GETTING STARTED

ITIL® 4 Foundation: Introduction

  • Playable
    1. 
    Course Overview
    2m 29s
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  • Playable
    2. 
    What is ITIL®?
    2m 35s
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GETTING STARTED

Overview of the ITIL® Service Lifecycle

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    1. 
    Overview of the ITIL® Service Lifecycle
    39s
    NOW PLAYING
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    2. 
    Introduction to ITIL®
    3m 8s
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COURSES INCLUDED

ITIL® 4 Foundation: Introduction
Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.
7 videos | 34m
has Assessment available Badge Certification PMI PDU
ITIL® 4 Foundation: Key Concepts of Service Management
Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.
10 videos | 55m
has Assessment available Badge Certification PMI PDU
ITIL® 4 Foundation: Key Concepts
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
7 videos | 40m
has Assessment available Badge Certification PMI PDU
ITIL® 4 Foundation: The Service Value System
Explore the definition, inputs, outcome, and components of the ITIL® 4 Service Value System.
7 videos | 33m
has Assessment available Badge Certification PMI PDU
ITIL® 4 Foundation: The Service Value Chain
Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
10 videos | 41m
has