Contact Management & Communication

Salesforce Lightning (2018 update)    |    Intermediate
  • 7 Videos | 30m 15s
  • Includes Assessment
  • Earns a Badge
Likes 20 Likes 20
To be successful, you need to keep your contacts in good order. Discover how to create, update, and manage contacts; send emails via Salesforce; and create, edit, and use email templates.

WHAT YOU WILL LEARN

  • create a contact
    update your contacts
    email a contact
    create and use email templates
  • create a mailing list
    manage contact roles
    develop a contact strategy

IN THIS COURSE

  • Playable
    1. 
    Creating a contact
    5m 19s
    UP NEXT
  • Playable
    2. 
    Updating your contacts
    3m 45s
  • Locked
    3. 
    Emailing a contact
    4m 35s
    FREE ACCESS
  • Locked
    4. 
    Creating & using email templates
    4m 56s
    FREE ACCESS
  • Locked
    5. 
    Creating a mailing list
    2m 55s
    FREE ACCESS
  • Locked
    6. 
    Managing contact roles
    4m 45s
    FREE ACCESS
  • Locked
    7. 
    Developing a contact strategy
    4m 1s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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