Customer Service: Strengthening Your Service Skills

IN THIS COURSE

• 1.  Customer Service: Strengthening Your Service Skills
  1m 17s
  In this video, you will be introduced to the key concepts that will be covered in this course. You'll discover strategies, actions, and best practices for personal and career development and attaining a lifelong learning mindset. FREE ACCESS
• 2.  Future-proofing Your CSR Career
  4m 8s
  Customer service roles, and the skills they build, can be a great launchpad for careers in areas as diverse as operations, analytics, human resources, and sales and marketing. In this video, you'll learn about key strategies that CSRs can apply to achieve ongoing success. FREE ACCESS
• 3.  Leveraging Your Interests to Boost Your Skillset
  5m 36s
  Learning and growing are not just for work. Being open to learning and growth pays dividends in every area of your life. Finding a work-life balance is critical for building a healthy life, and having a hobby outside of work can actually help you perform better on the job. In this video, you'll explore ways to leverage your interests to boost your personal and professional skillsets. FREE ACCESS
• 4.  Building Your Database for Professional Growth
  5m 41s
  Personnel decisions are often based on quantifiable and formal standards, like the right degree, or proving your competency with a particular skill. For professionals already in the workforce, surveys consistently show that most continuing professional learning is driven by either the need to gain job-specific knowledge and skills, or personal preferences and interests. In this video, you'll discover learning resources that help support professional growth. FREE ACCESS
• 5.  Developing Skills for Lifelong Growth
  5m 25s
  Ideally, we never stop learning and growing. On both personal and professional levels, lifelong growth is a journey. And wherever your journey takes you, there are some strategies for lifelong learning that can help you along the way. In this video, you'll learn about these strategies to promote lifelong learning. FREE ACCESS
• 6.  Building Your Career Development Plan
  5m 18s
  There is no one right way to build a career. That's why it’s important to take control of where your career is going. It’s prudent to take stock of where you are and where you want to go, and plan how to position yourself to get there. In this video, you'll explore best practices for building a career development plan. FREE ACCESS
• 7.  Let's Review
  1m 17s
  This video summarizes the key concepts covered in the course Customer Service Success: Growing and Learning as a CSR. FREE ACCESS