Expert Insights on Call Center Operations Management
6 Videos | 21m 13s - Earns a Badge
Call centers have long been ground zero for customer complaints, so employees need the best customer service training possible. Top-notch training reduces turnover and increases the effectiveness of employees in customer service operations.
WHAT YOU WILL LEARN
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Acquire insights on the importance of customizing your training based on the personalities and characteristics of the people you are training.
Acquire insights on how to measure the effectiveness of call centers.
Acquire insights on the importance of introducing stress in call center training. -
Acquire insights on an effective way of reducing the stress new associates feel and helping them be successful.
Acquire insights on how to lower attrition rates in call centers by building confidence in the new associates that are being trained.
Acquire insights on how to use a simulated training environment to help prepare new employees to interact with customers.
IN THIS COURSE
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1.Cultural Differences in Call Centers1m 31s
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2.Measuring the Effectiveness of Call Centers3m 48s
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3.Introducing Stress in Call Center Training3m 35s
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4.Reducing Stress in Call Centers4m 49s
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5.Building Confidence in New Call Center Employees3m 50s
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6.The Use of Simulations in Call Center Training3m 40s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
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