Expert Insights on Communication Essentials

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Communication is one of the most important skills in business. Every day, we communicate verbally, nonverbally, and through the written word. If improving your communication skills isn't on your radar, it should be!

WHAT YOU WILL LEARN

  • Acquire insights on understanding that good communication is the lifeblood of any organization and that is what separates effective organisations from the ones that are not.
    Acquire insights on the importance of good and timely communication.
    Acquire insights on how to communicate appropriately with people from different cultures.
    Acquire insights on developing courage and confidence to become a successful leader.
    Acquire insights on the three building blocks of communication.
    Acquire insights on the four types of conversations that will help you connect and communicate effectively with others.
    Acquire insights on the importance of effective communication to build trust as a good teammate.
    Acquire insights on the importance of communicating a message throughout the organization in a timely manner.
    Acquire insights on how to use a strong framework with outlines to improve your communication.
    Acquire insights on how to develop good interpersonal skills.
    Acquire insights on the ‘on-the-level’ approach to communication.
    Acquire insights on some communication games that people play while giving and receiving feedback.
    Acquire insights on the importance of responding to people with power in tough situations.
    Acquire insights on the importance of having an effective conversation by asking supportive questions and showing interest rather hijacking the conversation and being the only one talking.
    Acquire insights on how to leave a good impression of yourself on others.
    Acquire insights on the importance of participating in meetings.
    Acquire insights on how to communicate effectively without hurting others.
    Acquire insights on how to use ‘true humor’ to gain popularity.
    Acquire insights on the importance of becoming a better communicator in order to become a more effective leader.
    Acquire insights on the importance of being assertive while communicating effectively, building relationships, and getting you what you deserve.
    Acquire insights on the importance of asking open-ended questions.
    Acquire insights on how to keep your message clear and concise while communicating with others.
    Acquire insights on the importance of being mindful in everyday communication.
    Acquire insights on how to use role-play as a tool to have meaningful and important conversations.
    Acquire insights on the four types of leadership conversations.
    Acquire insights on the difference between ‘i’ and ‘we’ in leadership.
    Acquire insights on how to use positive psychology to communicate effectively with others.
    Acquire insights on how to use the laps model to have intelligent conversations with people.
    Acquire insights on how to break discussion strongholds.
    Acquire insights on mastering body language and using these strategies to clearly convey your ideas and build relationships.
    Acquire insights on how virtual communication has replaced much of traditional face-to-face communication, which can sometimes lead to confusion.
  • Acquire insights on understanding that humans are not meant to live in isolation, either at work or at home; people need socialization.
    Acquire insights on how email can overwhelm people at every level of the organization, yet it can be controlled.
    Acquire insights on to understand that the digital era of communications requires one to intentionally adding in emotional expression.
    Acquire insights on understanding that since emotions get taken out of human voices, it's best to made decisions after you end a conference call rather than during a conference call.
    Acquire insights on to understand that one's unconscious mind makes hard work of video conferences, so it's important to keep them short.
    Acquire insights on how to strengthen emotional connections and make good business decisions in a virtual world.
    Acquire insights on how one can get people engaged by getting them to participate in a virtual setting.
    Acquire insights on understanding that virtual communication limits sensory feedback, so people need to learn a new way of talking to each other.
    Acquire insights on powerful questions.
    Acquire insights on the importance of clear communication.
    Acquire insights on how to disagree in an effective manner.
    Acquire insights on getting to the main point faster.
    Acquire insights on ways to prevent business writing blunders.
    Acquire insights on engaging conversations.
    Acquire insights on knowing how to speak up and listen to others.
    Acquire insights on the truth framework, a set of five questions that determine whether we speak up and get heard.
    Acquire insights on sharpening your ability to speak up and listen up by having confidence in your own judgment, being passionate about what you say, and figuring out whose opinion matters.
    Acquire insights on how to increase your power to speak up effectively by understanding how power and politics affect what gets said.
    Acquire insights on learning how others’ perceptions of your status and authority limits who speaks up, to whom you need to listen up, and how to use this knowledge effectively.
    Acquire insights on utilizing empathy and asking the five ws of why, when, where, who and what to speak up and listen up.
    Acquire insights on how to increase clarity with presentation congruency.
    Acquire insights on how to present your best self.
    Acquire insights on how to express yourself with pitch, pace, and volume.
    Acquire insights to understand that different situations call for different postures.
    Acquire insights on the four main communication styles, their benefits, and their drawbacks.
    Acquire insights on how to build and forge connections, one conversation at a time.
    Acquire insights on how to be memorable and captivating.
    Acquire insights on how to make a good first impression.
    Acquire insights on the simplified way of learning charisma.
    Acquire insights on how to answer the phone with confidence and calm in your voice.
    Acquire insights on how to master digital body language.

IN THIS COURSE

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    1.  Good Communication Is the Lifeblood of Any Organization
    2m 27s
    Just as blood provides energy to the body; good communication provides energy to the organization. In a survey of the best places to work; good communication identified the most effective organizations. Relations at Herman Miller are based on covenants. FREE ACCESS
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    2.  The Importance of Communication
    2m 43s
    To get the best out of your team, you have to communicate. And as Ian Watt describes, leaders can never communicate too much. FREE ACCESS
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    3.  Cultural Communication
    5m 45s
    Because people from different cultures have different values and customs; it’s important to know how to communicate properly. FREE ACCESS
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    4.  Communication is Key to Successful Leadership
    4m 22s
    Leadership requires courage and confidence because sometimes you’re unpopular. FREE ACCESS
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    5.  Three Communication Building Blocks
    1m 46s
    Leadership works through the currencies of communication and relationships. To build your communication currency; develop a clear message so your audience knows where you want them to go; target the message to the audience; and deliver it with veritas. FREE ACCESS
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    6.  Four Types of Conversations
    3m 24s
    The four types of conversations are building relationships; developing others; making decisions; and taking action. FREE ACCESS
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    7.  Effective Communication is Key to Becoming a Better Teammate
    2m 44s
    When you’re flying an F-16; you can’t see threats behind you; but your wingmen can. Similarly; you can see what’s in their blind spots. As a leader; be open to threats that others see. Get your ego out of the way. Be decisive. Speed is life; whether in combat or in business. FREE ACCESS
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    8.  Team Talk: Communicating Top to Bottom
    2m 12s
    To ensure messages would be delivered throughout; a CEO briefed the 400 top managers every month. Those managers briefed managers the next layer down within five days; and so on; layer by layer; each within five days. The process took five weeks. FREE ACCESS
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    9.  Use Outlines to Improve Communication
    2m 48s
    The best communications have a strong framework consisting of an outline, supporting points, and a conclusion. FREE ACCESS
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    10.  A Good Interpersonal-Skills Toolbox
    2m 51s
    Caring about others as individuals trumps everything. Other interpersonal skills include using “I” messages; knowing how you want the person to feel and do; using nonverbal communications and; very important; listening. FREE ACCESS
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    11.  On-the-Level Communication
    2m 58s
    On-the-level communication is purposeful; direct; respectful; and carries shared responsibility. Givers and receivers both need reflective skills—observing; listening; and empathizing—and expressive skills—questioning; describing; and concluding. FREE ACCESS
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    12.  Playing Communication Games
    3m 50s
    Senders convey negative feedback through games like It’s-My-Duty. The Sandwich game sandwiches negative feedback between positive comments. The Detective game asks do-you-remember questions. Receivers play the Wounded Animal and Ally Builder games. FREE ACCESS
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    13.  Responding to People with Power
    2m 4s
    If the other person is imposing on our space we may assert our own power in our posture or voice; mimic the person’s power gestures; or manipulate the flow of power by invading the other person’s space. FREE ACCESS
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    14.  Beware the Joy of Talking
    2m 53s
    In general; people who talk the most say they learn the most and like their peers the most. These “conversational narcissists” steer the discussion. To deepen the discussion; make supportive assertions (“Interesting!”) and questions (“How did you get interested?”). FREE ACCESS
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    15.  Every Interaction Leaves a Mark
    1m 27s
    In every social interaction, you leave a mark; and you need to make the most of those impressions. FREE ACCESS
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    16.  Participate in Meetings
    4m 48s
    Even if you do loads of work, if you aren't contributing during meetings then you're probably being overlooked. FREE ACCESS
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    17.  Help Instead of Hurt
    3m 29s
    Even with the best of intentions, your words can hurt—here's a better way to help. FREE ACCESS
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    18.  True Humor
    3m 1s
    If you aren't funny, don't tell jokes. True humor works better. FREE ACCESS
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    19.  Be a Better Communicator
    3m 52s
    Being a more effective leader means being a more effective communicator. FREE ACCESS
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    20.  Being Assertive
    3m 30s
    Being assertive is essential for communicating effectively, building relationships, and getting you more of what you deserve. FREE ACCESS
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    21.  Yes or No Questions
    1m 49s
    Because the answers yes and no can mean different things across different borders; it's good practice to ask open-ended questions. FREE ACCESS
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    22.  Keep Your Messages Clear and Concise
    1m 38s
    Comedy serves as a useful example of simplicity in communication. FREE ACCESS
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    23.  Communicating Using Mindfulness
    2m 41s
    Being mindful, instead of multitasking, makes for everyday communication that improves performance. FREE ACCESS
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    24.  Communicating with the People Most Important to You
    4m 8s
    For meaningful and important communications, role-playing ahead of the actual conversation leads to greater clarity and insight for those involved. FREE ACCESS
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    25.  Four Types of Leadership Conversations
    3m 50s
    Leaders wear many different hats—including manager, coach, and leader—and just like their goals and duties change to match the various roles they play, so too should the conversations they have. FREE ACCESS
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    26.  The Difference Between I and We
    2m 28s
    William Mitchell has noticed how potential employees’ speech patterns can be a good indicator of their suitability for a position. Listening for “I” and “we” statements is a key component. FREE ACCESS
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    27.  Using Positive Psychology to Communicate
    5m 43s
    How you say something is just as important as what you say; says Sue Langley. She notes the type of communication that is most productive and that most positively impacts a person--even if that communication is negative. FREE ACCESS
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    28.  Practice Conversational Intelligence in LAPS
    4m 4s
    L = Listen to connect without judging. A = Ask questions for which we don’t have answers; such as; “What if?” P = Priming. For example; send questions before attending the meeting. S = Sustaining conversational agility skills; such as reframing a conversation. FREE ACCESS
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    29.  Breaking Discussion Strongholds
    1m 23s
    When an individual with status continually dominates the discussion, the strength to break their stronghold is found in numbers. FREE ACCESS
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    30.  Mastering Body Language
    2m 46s
    If you want others to see you as a leader, your body language needs to match the words coming out of your mouth. Follow these strategies to clearly convey your ideas and build relationships. FREE ACCESS
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    31.  Communicating Virtually
    1m 38s
    Virtual communication has replaced much of traditional face-to-face communication, and it can sometimes lead to confusion. FREE ACCESS
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    32.  Connect With Others
    1m 30s
    Humans aren’t meant to live in isolation, either at work or at home. People need socialization. FREE ACCESS
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    33.  Email and Emotions
    2m 14s
    Email tends to overwhelm people at every level of employment, but it can be controlled. FREE ACCESS
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    34.  Putting Emotions into Digital Communications
    1m 42s
    The digital era of communications requires intentional adding-in of emotional expression. FREE ACCESS
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    35.  Avoid Making Decisions on Audio Conferences
    2m 16s
    On the phone, emotions get taken out of human voices, so it’s best to make decisions after you hang up. FREE ACCESS
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    36.  Keep Video Conferences Short
    1m 51s
    The unconscious mind makes hard work of video conferences, so keep those calls short. FREE ACCESS
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    37.  The Social Media Diet
    2m 45s
    The only way to strengthen emotional connections and make good business decisions in a virtual world is to go on a social media diet. FREE ACCESS
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    38.  Paying Attention on Conference Calls
    2m 53s
    Virtual communication is great as long as people don’t tune out of the conversation. Get people engaged by getting them to participate. FREE ACCESS
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    39.  The Biggest Problem with Virtual Communication
    2m 1s
    Because virtual communication limits sensory feedback, people need to learn a new way of talking to each other. FREE ACCESS
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    40.  Powerful Questions
    3m 26s
    What makes a good question? The answer is a PRAIRIE: questions should be personal, resonant, acute, incisive, reverberant, innocent, and explicit. FREE ACCESS
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    41.  Clear Communication
    3m 11s
    Don’t assume you’re being a clear communicator; make sure you’re being heard and understood. FREE ACCESS
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    42.  How to Disagree
    3m 17s
    You can disagree without being disagreeable, and knowing how to disagree helps everyone. FREE ACCESS
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    43.  Get to the Point
    2m 47s
    Skip the yawn-inducing introduction and get down to business—you’ll build a more persuasive case. FREE ACCESS
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    44.  Five Best Practices to Prevent Business Writing Blunders
    3m 5s
    Poor writing skills can hinder or even sink your credibility, but a few smart tips will keep your writing in top form. FREE ACCESS
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    45.  Elevator Conversations
    3m 12s
    Ditch the worn-out elevator pitch and aim for an engaging conversation instead. FREE ACCESS
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    46.  Why Speaking Up and Listening Matters
    3m 33s
    Knowing how to speak up and listen to others leads to personal and career success, and is essential for individual and organizational survival. FREE ACCESS
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    47.  Why We Speak Up or Stay Silent
    3m 21s
    The TRUTH framework is a set of five questions that determine whether we speak up and get heard. FREE ACCESS
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    48.  Speak Up and Listen Up: Trusting
    3m
    Sharpening your ability to speak up and listen up begins with having confidence in your own judgment, being passionate about what you say, and figuring out whose opinion matters. FREE ACCESS
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    49.  Speak Up and Listen Up: Understanding Power and Politics
    3m 24s
    Increase your power to speak up effectively by understanding how power and politics affect what gets said. FREE ACCESS
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    50.  Speak Up and Listen Up: Titles
    3m 24s
    Learn how others’ perceptions of your status and authority limits who speaks up, to whom you need to listen up, and how to use this knowledge effectively. FREE ACCESS
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    51.  Speak Up and Listen Up: How-to
    3m 15s
    Safeguard your reputation and relationships. Utilize empathy and ask the five Ws of why, when, where, who and what to speak up and listen up. FREE ACCESS
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    52.  Increase Clarity with Presentation Congruency
    3m 27s
    Practicing presentation congruency increases the chances that your communication efforts will be clearly understood. FREE ACCESS
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    53.  How to Present Your Best Self
    2m 37s
    Do you relate to people who express dissatisfaction with the way they come across on video? If so, don’t overlook the power of facial expressions to improve your self-image. FREE ACCESS
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    54.  Express Yourself with Pitch, Pace, and Volume
    3m 16s
    Many things can keep an audience interested in what you say. Consider how the elements of pitch, pace and volume of words interject emphasis in verbal communication. FREE ACCESS
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    55.  Different Situations Call for Different Postures
    3m 40s
    Many people understand the impact of body language, but what about posture? How you stand and move around impacts reputation, relationships, and team culture. FREE ACCESS
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    56.  The Four Main Communication Styles, Their Benefits, and Their Drawbacks
    2m 25s
    While working with diverse teams leads to creative results, it may require an adjustment to how you communicate and lead. Understanding how you prefer to communicate impacts how you lead, solve problems, make decisions, form relationships, and motivate others. FREE ACCESS
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    57.  Building Connections, One Conversation at a Time
    2m 8s
    For some people, the biggest obstacle to networking and building relationships is that they don’t know how to start a conversation. But starting a conversation doesn’t need to be daunting. If you don’t know how to start, just start by being curious. FREE ACCESS
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    58.  How to be Memorable and Captivating
    1m 52s
    Instead of asking someone questions they have been asked countless times before, try asking different kinds of questions. This is how you stand out as being captivating. That person will then associate you with excitement. The key is to stop following social scripts and instead ask exciting questions. FREE ACCESS
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    59.  How to Make a Good First Impression
    1m 43s
    Despite the importance of making a good first impression — people are more excited to talk to us and more excited to engage with us — many of us don't realize that first impressions are happening the moment someone first sees us, not just when we start talking. The best way to make a killer first impression is actually with your hands because others tend to look at our hands first. FREE ACCESS
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    60.  The Simplified Way of Learning Charisma
    1m 35s
    To be charismatic, you need to be both warm and competent. If you are just warm but not competent, people interrupt you and might forget your name. If you are just competent but not warm, people might see you as cold or intimidating. FREE ACCESS
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    61.  How to Answer the Phone with Confidence and Calm in Your Voice
    1m 24s
    When we answer the phone, we tend to say hello at the top of our breath, which makes us sound anxious, low-confident, and as if we are holding something back. Using your breath in a different way when answering the phone can have the opposite effect. FREE ACCESS
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    62.  How to Master Digital Body Language
    2m 8s
    When communication switches mostly online - whether in the form of Zoom meetings or emails - digital body language becomes more important than physical body language. It matters so much because context is missing. Find out how you can make sure that your digital body language is conveying all the right things. FREE ACCESS

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