Expert Insights on Creativity, Problem Solving, and Service
- 9 videos | 24m 33s
- Earns a Badge
Creativity: Nature versus nurture? You either have it or you don't? Not true. Creativity can be learned, and those who approach the creative process in the right way can overcome any problem.
WHAT YOU WILL LEARN
Acquire insights on realizing the full potential of data-driven decision-making.Acquire insights on why you should not rush to solve problems.Acquire insights on the importance of spending more time on defining the problem rather than solving it.Acquire insights on the five stages of design thinking.Acquire insights on slowing your mind to unleash curiosity, ask questions, and increase the capacity to absorb new ideas.
Acquire insights on how to see yourself as a creative individual.Acquire insights on how creativity can lead to inventiveness, collaboration, and a customer-centric approach.Acquire insights on the needs to focus on customer experience.Acquire insights on understanding that customer service is a culture that begins with each individual.
IN THIS COURSE
3m 2sRealize the full potential of your data-driven decision making by putting data to work for you and getting the most value from your efforts. FREE ACCESS
2m 13sIn rushing to develop a solution, it is easy to miss the real problems. FREE ACCESS
2m 23sAsking the right question in the right way is the one of the most important parts of the innovation process. Ask concrete questions. Not how do we clean up the Exxon oil spill in Alaska; but how do we keep the oil in the water from freezing? FREE ACCESS
4m 33sDesign thinking is a human-centered, creative approach to problem solving. This five-stage process centers on the user experience while allowing for rapid iteration. FREE ACCESS
2m 31sWhen you’re presented with a new idea, or when you meet a new person, it’s natural to jump to conclusions. The problem, however, is that you tend to seek out evidence that supports your conclusions. In other words, you filter out any useful information that may prove your conclusion was incorrect. Doing so will damage your relationships, and severely limit your capacity to absorb new ideas. How do you avoid doing this? By slowing your mind. FREE ACCESS
3m 7sWe may understand the need for creativity; but not see ourselves as creative. FREE ACCESS
1m 55sCreativity is a core competency, and you need to make a business case for encouraging it. Discover how creativity can lead to inventiveness, collaboration, and a customer-centric approach. FREE ACCESS
2m 32sMost companies tend to focus on customer service. However, there is nothing unique or special about customer service - it's simply what you're supposed to do. In contrast, customer experience is about how you make the customer feel and what's most important to them. This is what companies should focus on. FREE ACCESS
2m 17sCustomer service is a culture that begins with each individual employee. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.
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