Expert Insights on Creativity, Problem Solving, and Service

  • 9 videos | 24m 33s
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Creativity: Nature versus nurture? You either have it or you don't? Not true. Creativity can be learned, and those who approach the creative process in the right way can overcome any problem.


  • Acquire insights on realizing the full potential of data-driven decision-making.
    Acquire insights on why you should not rush to solve problems.
    Acquire insights on the importance of spending more time on defining the problem rather than solving it.
    Acquire insights on the five stages of design thinking.
    Acquire insights on slowing your mind to unleash curiosity, ask questions, and increase the capacity to absorb new ideas.
  • Acquire insights on how to see yourself as a creative individual.
    Acquire insights on how creativity can lead to inventiveness, collaboration, and a customer-centric approach.
    Acquire insights on the needs to focus on customer experience.
    Acquire insights on understanding that customer service is a culture that begins with each individual.


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    1.  Data-Driven Decision Making
    3m 2s
    Realize the full potential of your data-driven decision making by putting data to work for you and getting the most value from your efforts. FREE ACCESS
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    2.  Solving Problems
    2m 13s
    In rushing to develop a solution, it is easy to miss the real problems. FREE ACCESS
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    3.  Innovation: Spend More Time Defining the Problem (and Much Less on the Solution)
    2m 23s
    Asking the right question in the right way is the one of the most important parts of the innovation process. Ask concrete questions. Not how do we clean up the Exxon oil spill in Alaska; but how do we keep the oil in the water from freezing? FREE ACCESS
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    4.  Five stages of Design Thinking
    4m 33s
    Design thinking is a human-centered, creative approach to problem solving. This five-stage process centers on the user experience while allowing for rapid iteration. FREE ACCESS
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    5.  Curiosity, Questions and Keeping an Open mind
    2m 31s
    When you’re presented with a new idea, or when you meet a new person, it’s natural to jump to conclusions. The problem, however, is that you tend to seek out evidence that supports your conclusions. In other words, you filter out any useful information that may prove your conclusion was incorrect. Doing so will damage your relationships, and severely limit your capacity to absorb new ideas. How do you avoid doing this? By slowing your mind. FREE ACCESS
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    6.  Creativity is Learned
    3m 7s
    We may understand the need for creativity; but not see ourselves as creative. FREE ACCESS
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    7.  Making Creativity the Engine for Innovation
    1m 55s
    Creativity is a core competency, and you need to make a business case for encouraging it. Discover how creativity can lead to inventiveness, collaboration, and a customer-centric approach. FREE ACCESS
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    8.  The Need to Focus on Customer Experience
    2m 32s
    Most companies tend to focus on customer service. However, there is nothing unique or special about customer service - it's simply what you're supposed to do. In contrast, customer experience is about how you make the customer feel and what's most important to them. This is what companies should focus on. FREE ACCESS
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    9.  Customer Service: It Starts with You
    2m 17s
    Customer service is a culture that begins with each individual employee. FREE ACCESS


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