Expert Insights on Creativity, Problem Solving, and Service

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Creativity: Nature versus nurture? You either have it or you don’t? Not true. Creativity can be learned, and those who approach the creative process in the right way can overcome any problem.

WHAT YOU WILL LEARN

  • Acquire insights on realizing the full potential of data-driven decision-making.
    Acquire insights on why you should not rush to solve problems.
    Acquire insights on the importance of spending more time on defining the problem rather than solving it.
    Acquire insights on the five stages of design thinking.
    Acquire insights on slowing your mind to unleash curiosity, ask questions, and increase the capacity to absorb new ideas.
  • Acquire insights on how to see yourself as a creative individual.
    Acquire insights on how creativity can lead to inventiveness, collaboration, and a customer-centric approach.
    Acquire insights on the needs to focus on customer experience.
    Acquire insights on understanding that customer service is a culture that begins with each individual.

IN THIS COURSE

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    1. 
    Data-Driven Decision Making
    3m 2s
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    2. 
    Solving Problems
    2m 13s
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    3. 
    Innovation: Spend More Time Defining the Problem (and Much Less on the Solution)
    2m 23s
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    4. 
    Five stages of Design Thinking
    4m 33s
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    5. 
    Curiosity, Questions and Keeping an Open mind
    2m 31s
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    6. 
    Creativity is Learned
    3m 7s
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    7. 
    Making Creativity the Engine for Innovation
    1m 55s
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    8. 
    The Need to Focus on Customer Experience
    2m 32s
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    9. 
    Customer Service: It Starts with You
    2m 17s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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