Expert Insights on Creativity, Problem Solving, and Service

IN THIS COURSE

• 1.  Data-Driven Decision Making
  3m 2s
  Realize the full potential of your data-driven decision making by putting data to work for you and getting the most value from your efforts. FREE ACCESS
• 2.  Solving Problems
  2m 13s
  In rushing to develop a solution, it is easy to miss the real problems. FREE ACCESS
• 3.  Innovation: Spend More Time Defining the Problem (and Much Less on the Solution)
  2m 23s
  Asking the right question in the right way is the one of the most important parts of the innovation process. Ask concrete questions. Not how do we clean up the Exxon oil spill in Alaska; but how do we keep the oil in the water from freezing? FREE ACCESS
• 4.  Five stages of Design Thinking
  4m 33s
  Design thinking is a human-centered, creative approach to problem solving. This five-stage process centers on the user experience while allowing for rapid iteration. FREE ACCESS
• 5.  Curiosity, Questions and Keeping an Open mind
  2m 31s
  When you’re presented with a new idea, or when you meet a new person, it’s natural to jump to conclusions. The problem, however, is that you tend to seek out evidence that supports your conclusions. In other words, you filter out any useful information that may prove your conclusion was incorrect. Doing so will damage your relationships, and severely limit your capacity to absorb new ideas. How do you avoid doing this? By slowing your mind. FREE ACCESS
• 6.  Creativity is Learned
  3m 7s
  We may understand the need for creativity; but not see ourselves as creative. FREE ACCESS
• 7.  Making Creativity the Engine for Innovation
  1m 55s
  Creativity is a core competency, and you need to make a business case for encouraging it. Discover how creativity can lead to inventiveness, collaboration, and a customer-centric approach. FREE ACCESS
• 8.  The Need to Focus on Customer Experience
  2m 32s
  Most companies tend to focus on customer service. However, there is nothing unique or special about customer service - it's simply what you're supposed to do. In contrast, customer experience is about how you make the customer feel and what's most important to them. This is what companies should focus on. FREE ACCESS
• 9.  Customer Service: It Starts with You
  2m 17s
  Customer service is a culture that begins with each individual employee. FREE ACCESS