Expert Insights on Customer Relationships

  • 31 Videos | 1h 45m 37s
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Customer service is not about service; it’s about relationships. Like fruitful vegetable gardens, these relationships require constant nurturing. Start growing relationships that exceed customers’ needs and desires, and make them blossom.

WHAT YOU WILL LEARN

  • Acquire insights on how to entertain customers to keep them engaged while making a sale.
    Acquire insights on how to delight customers.
    Acquire insights on the importance of being customer-driven which goes beyond simply meeting customers’ needs.
    Acquire insights on how different companies focus on delighting customers by providing good customer-service and building a relationship of mutual trust and loyalty.
    Acquire insights on how to enchant customers.
    Acquire insights on delivering great customer service by supporting your team and removing any obstacles in their way.
    Acquire insights on the importance of never taking a customer for granted.
    Acquire insights on how to communicate your intentions in a way that inspires loyalty.
    Acquire insights on how to increase loyalty by treating the mistakes of others as opportunities.
    Acquire insights on how to create a great band.
    Acquire insights on how to make your company truly customer-centric.
    Acquire insights on how to create legendary customer experiences.
    Acquire insights on how to choose your customers.
    Acquire insights on how to satisfy your customers.
    Acquire insights on the importance of listening to customer feedback and using it to improve the overall quality of what you do.
    Acquire insights on how to use customer feedback to set your goals and priorities.
  • Acquire insights on how to resolve conflicts with customers and partners.
    Acquire insights on the importance of staying customer-focused in order to make profits and run a successful business.
    Acquire insights on understanding different customers, their individual wants and needs, and profitability to the company.
    Acquire insights on the importance of keeping the perspective of the customer in mind while making decisions.
    Acquire insights on the importance of making every employee in the organization realize that they are brand ambassadors for the company.
    Acquire insights on how gaining fans, and nurturing fandom, is increasingly important for all businesses.
    Acquire insights on the idea that to build your business you need to get close to your fans.
    Acquire insights on using the power of mirror neurons to create virtual connections and real fans.
    Acquire insights on using the power of video to make direct and lasting connection with your fans.
    Acquire insights on the two types of fandom, curative and transformative, and the potential benefits of both.
    Acquire insights on learning to let go of your product and giving control to your fans.
    Acquire insights on using passion to grow your fanbase and your business.
    Acquire insights on understanding that human relationships are core to building fandom.
    Acquire insights on the importance of authenticity and credibility.
    Acquire insights on the needs to focus on customer experience.

IN THIS COURSE

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    1. 
    Retail is Entertainment
    2m 27s
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    2. 
    The Customer is King
    4m 21s
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    3. 
    Pay Attention to Your Customers
    6m 1s
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    4. 
    Customer Service is an Ongoing Relationship
    3m 56s
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    5. 
    How to Enchant Customers
    3m 51s
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    6. 
    Disgruntled Workers Don’t Give Great Customer Service
    2m 34s
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    7. 
    Never Take a Customer for Granted
    2m 23s
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    8. 
    Warmth Drives Behavior and Loyalty
    4m 19s
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    9. 
    Treat Mistakes as Opportunities to Increase Loyalty
    2m 31s
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    10. 
    Creating a Great Brand
    4m 57s
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    11. 
    Customer Centricity and Focus
    2m 23s
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    12. 
    Creating Legendary Customer Experiences
    5m 24s
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    13. 
    Choose Your Customers Carefully for Growth
    4m 41s
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    14. 
    Satisfying Customers
    3m 35s
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    15. 
    Customers Give You Feedback Everyday
    3m 53s
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    16. 
    Use Customer Feedback To Set Priorities
    3m 17s
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    17. 
    Resolving Conflicts with Customers and Partners
    2m 11s
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    18. 
    Customer Focus Increases Profits
    2m 16s
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    19. 
    Radical Customer-Centricity
    3m 9s
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    20. 
    Keep the Customer in the Room
    1m 27s
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    21. 
    Customer Focus in Formula One Racing
    2m 51s