Expert Insights on Customer Relationships
- 31 Videos | 1h 45m 37s
- Earns a Badge
Customer service is not about service; it’s about relationships. Like fruitful vegetable gardens, these relationships require constant nurturing. Start growing relationships that exceed customers’ needs and desires, and make them blossom.
WHAT YOU WILL LEARN
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Acquire insights on how to entertain customers to keep them engaged while making a sale.
Acquire insights on how to delight customers.
Acquire insights on the importance of being customer-driven which goes beyond simply meeting customers’ needs.
Acquire insights on how different companies focus on delighting customers by providing good customer-service and building a relationship of mutual trust and loyalty.
Acquire insights on how to enchant customers.
Acquire insights on delivering great customer service by supporting your team and removing any obstacles in their way.
Acquire insights on the importance of never taking a customer for granted.
Acquire insights on how to communicate your intentions in a way that inspires loyalty.
Acquire insights on how to increase loyalty by treating the mistakes of others as opportunities.
Acquire insights on how to create a great band.
Acquire insights on how to make your company truly customer-centric.
Acquire insights on how to create legendary customer experiences.
Acquire insights on how to choose your customers.
Acquire insights on how to satisfy your customers.
Acquire insights on the importance of listening to customer feedback and using it to improve the overall quality of what you do.
Acquire insights on how to use customer feedback to set your goals and priorities. -
Acquire insights on how to resolve conflicts with customers and partners.
Acquire insights on the importance of staying customer-focused in order to make profits and run a successful business.
Acquire insights on understanding different customers, their individual wants and needs, and profitability to the company.
Acquire insights on the importance of keeping the perspective of the customer in mind while making decisions.
Acquire insights on the importance of making every employee in the organization realize that they are brand ambassadors for the company.
Acquire insights on how gaining fans, and nurturing fandom, is increasingly important for all businesses.
Acquire insights on the idea that to build your business you need to get close to your fans.
Acquire insights on using the power of mirror neurons to create virtual connections and real fans.
Acquire insights on using the power of video to make direct and lasting connection with your fans.
Acquire insights on the two types of fandom, curative and transformative, and the potential benefits of both.
Acquire insights on learning to let go of your product and giving control to your fans.
Acquire insights on using passion to grow your fanbase and your business.
Acquire insights on understanding that human relationships are core to building fandom.
Acquire insights on the importance of authenticity and credibility.
Acquire insights on the needs to focus on customer experience.
IN THIS COURSE
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1.Retail is Entertainment2m 27s
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2.The Customer is King4m 21s
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3.Pay Attention to Your Customers6m 1s
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4.Customer Service is an Ongoing Relationship3m 56s
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5.How to Enchant Customers3m 51s
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6.Disgruntled Workers Don’t Give Great Customer Service2m 34s
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7.Never Take a Customer for Granted2m 23s
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8.Warmth Drives Behavior and Loyalty4m 19s
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9.Treat Mistakes as Opportunities to Increase Loyalty2m 31s
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10.Creating a Great Brand4m 57s
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11.Customer Centricity and Focus2m 23s
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12.Creating Legendary Customer Experiences5m 24s
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13.Choose Your Customers Carefully for Growth4m 41s
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14.Satisfying Customers3m 35s
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15.Customers Give You Feedback Everyday3m 53s
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16.Use Customer Feedback To Set Priorities3m 17s
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17.Resolving Conflicts with Customers and Partners2m 11s
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18.Customer Focus Increases Profits2m 16s
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19.Radical Customer-Centricity3m 9s
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20.Keep the Customer in the Room1m 27s
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21.Customer Focus in Formula One Racing2m 51s
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22.Finding Your Fanbase and Watch Your Business Grow3m 30s
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23.Build Your Business by Getting Close to Your Tribe of Fans3m 35s
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24.Use the Power of Mirror Neurons to Create Virtual Connections and Real Fans3m 57s
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25.Use the Power of Video to Make Direct and Lasting Connection with Your Fans2m 48s
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26.Curative Fandom, Transformative Fandom, and Potential Benefits of Both4m 22s
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27.Learn to Let Go of Your Product and Give Control to Your Fans5m 15s
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28.Using Passion to Grow Your Fanbase and Your Business2m 39s
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29.Human Relationships are Core to Building Fandom3m 1s
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30.The Importance of Authenticity and Credibility1m 33s
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31.The Need to Focus on Customer Experience2m 32s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
