Expert Insights on Dealing with Conflict
Everyone
- 15 videos | 38m 36s
- Earns a Badge
Unless you work in theatre, drama shouldn't be part of your everyday work environment. Resolving conflict comes from acknowledging disagreements and working through them. Unlike reality TV, real conflict can be healthy and productive.
WHAT YOU WILL LEARN
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Acquire insights on how to deal with conflict.
Acquire insights on balancing inquiry and advocacy during conflict resolution.
Acquire insights on the importance of resolving conflicts in a healthy and productive manner.
Acquire insights on developing a 'revolutionary thinking' mindset and bringing a positive attitude while trying to resolve conflicts.
Acquire insights on why leaders should use leverage to resolve conflicts.
Acquire insights on the laws of agreement.
Acquire insights on the elements of good agreements.
Acquire insights on how to move conversations forward during a conflict. -
Acquire insights that negotiation is not a game to be won or lost. the best negotiators put all their cards on the table and try to learn what the other side wants.
Acquire insights on how to open a conversation.
Acquire insights on whether to avoid or seek a conflict in a given situation.
Acquire insights on how to fairly mediate a conflict between two parties where one can overpower the other.
Acquire insights on how to deal with different types of conflicts. acquire insights on how to negotiate to resolve conflicts in a healthy manner.
Acquire insights on how conflict avoiders can still make sure their voices are heard when dealing with direct people.
Acquire insights on knowing your blind spots and responding strategically to conflict.
IN THIS COURSE
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1. Dealing with Conflict3m 20sWhen two people don’t agree; first reward them for bringing up the issue. Then observe the issue in a neutral light; explain how it affects you; what you want; and end with a contract. Handle conflicts assertively; not aggressively or non-aggressively (as a passive aggressive). FREE ACCESS
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2. Relating: Balancing Inquiry and Advocacy2m 50sInquiry asks us to take the other person's perspective; advocacy requires you state your position to have a basis for dialogue. This allows us to work through conflict and leave with some sort of resolution. FREE ACCESS
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3. Bring on the Battles to Resolve Conflict2m 15sIn a genius partnership; conflict that is approached correctly can be healthy and productive. FREE ACCESS
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4. Mindsets to Bring to Conflicts2m 47sBring a mindset of “resolutionary” thinking to conflicts: abundance—everyone gets what they need; creative solutions; openness and full disclosure; personal responsibility for the situation; and teaching and learning instead of combat. FREE ACCESS
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5. Use Leverage to Resolve Conflict2m 11sWhen you know why people want to resolve conflict; your role as facilitator becomes easier. FREE ACCESS
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6. The Laws of Agreement2m 21sThe laws of agreement are: we collaborate through effective agreements; we can be more effective if we agree about what we’re doing together; what our vision is; and how we’re going to get there; and we resolve new conflicts through new agreements. FREE ACCESS
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7. Elements of Good Agreements2m 34sElements of a good agreement are intention and vision—where you are going; personal responsibilities; individual actions; metrics defining success; how we will resolve conflicts; renegotiating for continuous alignment; and disclosing concerns and fears. FREE ACCESS
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8. Dealing with Conflict: Move the Conversation Forward4m 3sWhen conversations get stuck, it’s often because of an issue no one wants to discuss. Acknowledge the issue. State the facts. This will help move the conversation forward. FREE ACCESS
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9. Conflict Resolution and Negotiation3m 10sConflicts are resolved through negotiation. Negotiation is not a game to be won or lost. The best negotiators put all their cards on the table and try to learn what the other side wants. Both sides then work collaboratively to figure a way to give the other side what it wants. FREE ACCESS
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10. How to Open a Conversation1m 57sFumbling the opening of a difficult conversation sets the stage for failure. FREE ACCESS
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11. Avoiding or Seeking Conflict1m 22sYour choice to seek or avoid confrontation often depends on the situation, but it starts with your personality. FREE ACCESS
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12. Leaning Into Conflict2m 1sConflict seekers often intimidate conflict avoiders, so extra consideration is needed when a hard conversation has to take place. FREE ACCESS
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13. Dealing with Different Types of Conflict2m 16sConflicts come in many forms. Amy Gallo identifies the four most common that happen at work. FREE ACCESS
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14. Dealing with Direct People2m 10sConflict avoiders can still make sure their voices are heard with just a few simple adjustments. FREE ACCESS
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15. Knowing Your Blind Spots: How to Respond Strategically to Conflict3m 18sConflict often takes you to the edge of your comfort zone. Knowing your blind spots will help you to navigate that journey. Discover how you can do this. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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