Expert Insights on Dealing with Conflict

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  • 15 videos | 38m 36s
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Unless you work in theatre, drama shouldn't be part of your everyday work environment. Resolving conflict comes from acknowledging disagreements and working through them. Unlike reality TV, real conflict can be healthy and productive.

WHAT YOU WILL LEARN

  • Acquire insights on how to deal with conflict.
    Acquire insights on balancing inquiry and advocacy during conflict resolution.
    Acquire insights on the importance of resolving conflicts in a healthy and productive manner.
    Acquire insights on developing a 'revolutionary thinking' mindset and bringing a positive attitude while trying to resolve conflicts.
    Acquire insights on why leaders should use leverage to resolve conflicts.
    Acquire insights on the laws of agreement.
    Acquire insights on the elements of good agreements.
    Acquire insights on how to move conversations forward during a conflict.
  • Acquire insights that negotiation is not a game to be won or lost. the best negotiators put all their cards on the table and try to learn what the other side wants.
    Acquire insights on how to open a conversation.
    Acquire insights on whether to avoid or seek a conflict in a given situation.
    Acquire insights on how to fairly mediate a conflict between two parties where one can overpower the other.
    Acquire insights on how to deal with different types of conflicts. acquire insights on how to negotiate to resolve conflicts in a healthy manner.
    Acquire insights on how conflict avoiders can still make sure their voices are heard when dealing with direct people.
    Acquire insights on knowing your blind spots and responding strategically to conflict.

IN THIS COURSE

  • Locked
    1.  Dealing with Conflict
    3m 20s
    When two people don’t agree; first reward them for bringing up the issue. Then observe the issue in a neutral light; explain how it affects you; what you want; and end with a contract. Handle conflicts assertively; not aggressively or non-aggressively (as a passive aggressive). FREE ACCESS
  • Locked
    2.  Relating: Balancing Inquiry and Advocacy
    2m 50s
    Inquiry asks us to take the other person's perspective; advocacy requires you state your position to have a basis for dialogue. This allows us to work through conflict and leave with some sort of resolution. FREE ACCESS
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    3.  Bring on the Battles to Resolve Conflict
    2m 15s
    In a genius partnership; conflict that is approached correctly can be healthy and productive. FREE ACCESS
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    4.  Mindsets to Bring to Conflicts
    2m 47s
    Bring a mindset of “resolutionary” thinking to conflicts: abundance—everyone gets what they need; creative solutions; openness and full disclosure; personal responsibility for the situation; and teaching and learning instead of combat. FREE ACCESS
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    5.  Use Leverage to Resolve Conflict
    2m 11s
    When you know why people want to resolve conflict; your role as facilitator becomes easier. FREE ACCESS
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    6.  The Laws of Agreement
    2m 21s
    The laws of agreement are: we collaborate through effective agreements; we can be more effective if we agree about what we’re doing together; what our vision is; and how we’re going to get there; and we resolve new conflicts through new agreements. FREE ACCESS
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    7.  Elements of Good Agreements
    2m 34s
    Elements of a good agreement are intention and vision—where you are going; personal responsibilities; individual actions; metrics defining success; how we will resolve conflicts; renegotiating for continuous alignment; and disclosing concerns and fears. FREE ACCESS
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    8.  Dealing with Conflict: Move the Conversation Forward
    4m 3s
    When conversations get stuck, it’s often because of an issue no one wants to discuss. Acknowledge the issue.  State the facts.  This will help move the conversation forward. FREE ACCESS
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    9.  Conflict Resolution and Negotiation
    3m 10s
    Conflicts are resolved through negotiation. Negotiation is not a game to be won or lost. The best negotiators put all their cards on the table and try to learn what the other side wants. Both sides then work collaboratively to figure a way to give the other side what it wants. FREE ACCESS
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    10.  How to Open a Conversation
    1m 57s
    Fumbling the opening of a difficult conversation sets the stage for failure. FREE ACCESS
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    11.  Avoiding or Seeking Conflict
    1m 22s
    Your choice to seek or avoid confrontation often depends on the situation, but it starts with your personality. FREE ACCESS
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    12.  Leaning Into Conflict
    2m 1s
    Conflict seekers often intimidate conflict avoiders, so extra consideration is needed when a hard conversation has to take place. FREE ACCESS
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    13.  Dealing with Different Types of Conflict
    2m 16s
    Conflicts come in many forms. Amy Gallo identifies the four most common that happen at work. FREE ACCESS
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    14.  Dealing with Direct People
    2m 10s
    Conflict avoiders can still make sure their voices are heard with just a few simple adjustments. FREE ACCESS
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    15.  Knowing Your Blind Spots: How to Respond Strategically to Conflict
    3m 18s
    Conflict often takes you to the edge of your comfort zone. Knowing your blind spots will help you to navigate that journey. Discover how you can do this. FREE ACCESS

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