Expert Insights on Listening

  • 18 videos | 50m 5s
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Listening is about more than paying attention, and there's more than one way to listen. When you hone this vital business skill, the way you think about business and what others think about you changes drastically-and for the better.


  • Acquire insights on the three levels of listening – noise-in-the-attic, face-value, and positional.
    Acquire insights on the various ways through which great leaders ensure effective listening.
    Acquire insights on how to listen effectively by respecting and concentrating on the speaker.
    Acquire insights on the four levels of listening – removed, reactive, responsible, and receptive.
    Acquire insights on how to listen effectively to become a better leader.
    Acquire insights on how to be an olympic listener for effective leadership.
    Acquire insights on why it is important for leaders to listen at three levels – the content, the concept, and the context.
    Acquire insights on the various steps that can be taken to become a better listener who cares.
    Acquire insights on how to listen as a pal – purposeful agenda-less listening, instead of listening with memory or desire.
  • Acquire insights on how to follow the blinking word for better listening.
    Acquire insights on the importance of acquiring better habits for becoming an effective listener.
    Acquire insights on the importance of reaching out to others for effective listening.
    Acquire insights on why it is essential to first understand the problem at a deep level before offering advice.
    Acquire insights on the importance of listening effectively to build stronger relationships.
    Acquire insights on how leaders must adapt to the culture by asking the right questions and listening to the answers intently.
    Acquire insights on effective leadership presence by learning when to go big and when to go small.
    Acquire insights on different physical signals in conversations.
    Acquire insights on active listening and its impact on true memorability.


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    1.  Three Levels of Listening
    3m 19s
    We go inside ourselves every 12-18 seconds while listening to others. That’s noise-in-the-attic listening. Face-value listening is where we think we’re telling each other facts but we’re not. Positional listening is listening for our position in a group discussion. FREE ACCESS
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    2.  Great Leaders Listen
    3m 17s
    Some CEO’s hold small group breakfasts; where everyone in the company is invited to talk about what it’s like to work there; and what changes are needed. There’s a difference between hearing and listening. Real listening comes from a place of curiosity. FREE ACCESS
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    3.  How to Listen
    1m 17s
    When someone is speaking to you; respect and concentrate on the speaker. It is rare when we cannot learn something from others. FREE ACCESS
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    4.  Four Levels of Listening
    1m 57s
    Removed listening is insulting; others feel you’re not involved. Reactive listening is infuriating; you’re taking everything personally. Responsible listening is listening as usual. Receptive listening is empathic; it tries to understand and respond to the other person. FREE ACCESS
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    5.  Learning How to Listen
    1m 22s
    Listening is one of the most important skills you have as a leader; learn to do it better. FREE ACCESS
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    6.  Be an Olympic Listener
    2m 19s
    Leadership is about listening. Be a sponge; open to everything. Be the last one to speak. His executive coach said he had to be an Olympic listener. To make the transition from Olympic talker to Olympic listener; Carl Ortell practiced with mentorships and staff meetings. FREE ACCESS
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    7.  Listening at Three Levels
    2m 23s
    Leaders need to listen to what people say; ask questions to learn what it means; but then rise above to understand what’s really going on—the content; the concept; and the context. FREE ACCESS
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    8.  Listening Requires Caring
    2m 32s
    Listening requires caring and there are some really simple steps you can take to become a better listener. FREE ACCESS
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    9.  Listen Without Memory or Desire
    1m 16s
    When you listen with memory or desire you’re trying to stuff the other person into a personal agenda. Instead; listen as a PAL — Purposeful Agenda-less Listening. Your purpose is to make them feel understood; validated and inspired to work with you. FREE ACCESS
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    10.  Follow the Blinking Word to Better Listening
    2m 38s
    Follow the blinking words to help you pay attention when people are talking. FREE ACCESS
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    11.  Better Listening
    5m 16s
    Being an effective listener isn't about better skills, it's about better habits. FREE ACCESS
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    12.  Reaching Out
    5m 11s
    Belle Halpern explains the importance of reaching out to others — listening for a personal; emotional connection; and listening for strengths and values. FREE ACCESS
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    13.  Habit 5: Seek First to Understand; Then to Be Understood
    1m 41s
    First understand the problem at a deep level before offering advice. FREE ACCESS
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    14.  Just Listen! How to Connect and Get Through to Anyone
    3m 33s
    In order to build stronger relationships and gain more powerful connections; focus on listening and understanding. FREE ACCESS
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    15.  Leadership Lesson: You Must Ask the Right Questions to Adapt
    4m 18s
    Ask questions; listen to the answers; and adapt to the culture. FREE ACCESS
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    16.  Leadership Presence: When to Go Big and When to Go Small
    3m 59s
    Liz Wiseman gave a too-talkative leader 5 poker chips; representing five chances to speak for 30-120 seconds during a two-day strategic retreat. When the leader used his chips effectively the team built and owned an effective strategy. FREE ACCESS
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    17.  Physical Signals in Conversations
    2m 27s
    Judith Glaser demonstrates physical positions and gestures we make in response to others; what those acts signal about what’re we’re thinking; and what is happening in our brains. FREE ACCESS
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    18.  Active Listening and True Memorability
    1m 21s
    As humans, we are always striving for memorability: to be impressive, to tell funny stories, or have a witty response. True memorability comes about when someone is interested in us and we feel truly heard. This happens when there is "authentic listening", which is when someone listens with their entire body. FREE ACCESS


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