Expert Insights on Problem Solving

  • 11 videos | 28m 23s
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We face problems every day in work and in life. What should we do when a problem arises? First, we should understand the problem - and then we can find solutions.


  • Acquire insights on how teams can solve problems effectively.
    Acquire insights on problem solving by asking "why" questions again and again.
    Acquire insights on solving complex problems by finding the root cause of the problem.
    Acquire insights on the importance of making a call to action when shifting people from passive to purposeful.
    Acquire insights on why expertise can be the enemy of innovation.
    Acquire insights on the importance of spending more time on defining the problem rather than solving it.
  • Acquire insights on the difference between a situation and a problem.
    Acquire insights on problem-led leadership, an approach that will help you overcome the challenge of getting different people to follow them.
    Acquire insights on the key elements of an effective problem formulation which can help enable everyone in the organization to move in the same direction.
    Acquire insights on connecting the human chain to solve problems.
    Acquire insights on understanding and managing problems using the optimal challenge.


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    1.  The Power of Team Problem Solving
    2m 18s
    Leaders don’t always have to have all the answers. Lauri Curtis shares why some of the best solutions to problems come from letting employees address the issues. FREE ACCESS
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    2.  Problem Solving: Keep Asking Why
    1m 37s
    To solve and prevent problems; it’s important to ask why and keeping asking why. FREE ACCESS
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    3.  Solving Complex Problems
    4m 15s
    When faced with a complex problem step back; de-conflict the priorities; and find the root of the problem. FREE ACCESS
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    4.  How to Shift your People from Passive to Purposeful
    2m 46s
    A call to action includes what; so what; and now what. FREE ACCESS
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    5.  Expertise: The Enemy of Innovation
    2m 26s
    Experts come up with solutions quickly and stop looking for anything more innovative. Breakthrough solutions almost always come from cross-disciplinary teams that look at problems from different points of view. FREE ACCESS
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    6.  Innovation: Spend More Time Defining the Problem (and Much Less on the Solution)
    2m 23s
    Asking the right question in the right way is the one of the most important parts of the innovation process. Ask concrete questions. Not how do we clean up the Exxon oil spill in Alaska; but how do we keep the oil in the water from freezing? FREE ACCESS
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    7.  Situations vs. Problems
    2m 40s
    A situation is not the same thing as a problem; explains William Mitchell; and it shouldn’t be treated the same way. FREE ACCESS
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    8.  Problem-led Leadership
    1m 46s
    Because people don’t always like being told what to do, a major challenge that leaders face is getting their different people to follow them. Discover how problem-led leadership can help you overcome this challenge. FREE ACCESS
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    9.  Formulating Problems Effectively to Get Organizational Buy-In
    1m 51s
    When you want everyone in the organization to move in the same direction, you need to formulate your problem in a compelling way. Find out of the key elements of an effective problem formulation. FREE ACCESS
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    10.  Connecting the Human Chain to Solve Problems
    3m 21s
    Connecting the human chain helps ensure that people know whom to connect when a problem arises. Here’s how that could work in practice. FREE ACCESS
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    11.  Managing Problems Using the Optimal Challenge
    3m 2s
    In any project, a number of problems and challenges are likely to arise. But what is the optimal number of problems? The answer might surprise you. FREE ACCESS


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