ITIL® 4 Foundation: Key Concepts

ITIL® 4
  • 7 Videos | 40m 27s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 920 Likes 920
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    describe organizations and people
    describe information and technology
    describe partners and suppliers
  • describe value streams and processes
    recognize external factors that influence dimensions
    describe the four ITSM dimensions

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 34s
    UP NEXT
  • Playable
    2. 
    Dimension 1: Organizations and People
    7m 5s
  • Locked
    3. 
    Dimension 2: Information and Technology
    4m 51s
  • Locked
    4. 
    Dimension 3: Partners and Suppliers
    7m 20s
  • Locked
    5. 
    Dimension 4: Value Streams and Processes
    4m 32s
  • Locked
    6. 
    External Factors Influencing the Dimensions
    2m 22s
  • Locked
    7. 
    Exercise: Describe the Four ITSM Dimensions
    1m 44s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

Likes 91 Likes 91  
Likes 0 Likes 0  
CHANNEL COBIT
Likes 37 Likes 37  

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Likes 1499 Likes 1499  
Likes 489 Likes 489