ITIL® 4 Foundation: Key Concepts of Service Management

ITIL® 4    |    Intermediate
  • 10 Videos | 55m 40s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define value
    compare service consumer roles
    describe other stakeholders in value
    compare services and products
  • specify the key concepts of service relationships
    define the service relationship model
    describe the key concepts of creating value with services
    compare utility and warranty
    describe service management concepts

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 22s
    UP NEXT
  • Playable
    2. 
    Understanding the Value Concept
    6m 10s
  • Locked
    3. 
    Service Consumer Roles
    4m 26s
  • Locked
    4. 
    Other Stakeholders in Value
    2m 28s
  • Locked
    5. 
    Services and Products
    4m 15s
  • Locked
    6. 
    Key Concepts of Service Relationships
    6m 56s
  • Locked
    7. 
    The Service Relationship Model
    2m 58s
  • Locked
    8. 
    Key Concepts of Creating Value with Services
    5m 53s
  • Locked
    9. 
    Understanding Utility and Warranty
    2m 37s
  • Locked
    10. 
    Exercise: Describing Service Management Concepts
    1m 35s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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