ITIL® 4 Foundation: Key Concepts of Service Management

ITIL® 4
  • 10 Videos | 40m 9s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 668
Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define value
    compare service consumer roles
    describe other stakeholders in value
    compare services and products
  • specify the key concepts of service relationships
    define the service relationship model
    describe the key concepts of creating value with services
    compare utility and warranty
    describe service management concepts

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 25s
    UP NEXT
  • Playable
    2. 
    Understanding the Value Concept
    6m 13s
  • Locked
    3. 
    Service Consumer Roles
    4m 29s
  • Locked
    4. 
    Other Stakeholders in Value
    2m 31s
  • Locked
    5. 
    Services and Products
    4m 18s
  • Locked
    6. 
    Key Concepts of Service Relationships
    6m 59s
  • Locked
    7. 
    The Service Relationship Model
    3m 1s
  • Locked
    8. 
    Key Concepts of Creating Value with Services
    5m 56s
  • Locked
    9. 
    Understanding Utility and Warranty
    2m 40s
  • Locked
    10. 
    Exercise: Describing Service Management Concepts
    1m 38s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE