ITIL® 4 Foundation: Service Management Practices (Part 2)

ITIL® 4    |    Intermediate
  • 10 Videos | 55m 51s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define release management
    define service configuration management
    define service continuity management
    define service desk
  • define service level management
    define service request management
    define deployment management
    describe the continual improvement model
    describe service management practices and associated concepts related to release, service configuration, service continuity, service desk, service level, service requests, deployment, and continual improvement

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 25s
    UP NEXT
  • Playable
    2. 
    Release Management
    5m
  • Locked
    3. 
    Service Configuration Management
    5m
  • Locked
    4. 
    Service Continuity Management
    7m 22s
  • Locked
    5. 
    Service Desk
    7m 31s
  • Locked
    6. 
    Service Level Management
    7m 24s
  • Locked
    7. 
    Service Request Management
    5m 19s
  • Locked
    8. 
    Deployment Management
    4m 10s
  • Locked
    9. 
    The Continual Improvement Model
    9m 48s
  • Locked
    10. 
    Exercise: Service Management Concepts
    1m 52s

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