ITIL® Service Design Processes

ITIL® 2011
  • 18 Videos | 1h 12m 42s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Effective IT service solutions must be designed to meet all IT service provider and customer needs. In this course you'll learn about the processes in the service design stage of the ITIL® service lifecycle including their purpose, expected benefits, scope, and key activities. This course also covers the service management roles involved in service design processes and their key responsibilities. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management (ITSM). ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • recognize service design processes
    identify the objectives of the SLM process
    identify key negotiating phase activities in the SLM process
    distinguish between monitoring phase and reporting phase activities in the SLM process
    identify key reviewing phase activities in the SLM process
    recognize the scope of the design coordination process
    distinguish between overall and individual service design activities conducting in the design coordination process
    recognize some of the challenges and risks of the design coordination process
    identify characteristics of the service catalog
  • distinguish between the three aspects of service measured, monitored, analyzed, and reported in the availability management process
    distinguish between the responsibilities of the service catalog manager and the availability manager
    distinguish between the three supporting sub processes of capacity management
    recognize the information that should be included in an SCD
    distinguish between the capacity manager role and the supplier manager role in ITIL® service design
    identify the components of an effective ISM framework
    distinguish between the four stages of the ITSCM process
    distinguish between the responsibilities of the information security manager and the IT service continuity manager roles

IN THIS COURSE

  • Playable
    1. 
    ITIL® Service Design Processes
    25s
    UP NEXT
  • Playable
    2. 
    Overview of Service Design Processes
    4m 2s
  • Locked
    3. 
    Introduction to the Service Level Management Process
    4m 1s
  • Locked
    4. 
    SLM: Negotiating Phase
    4m 41s
  • Locked
    5. 
    SLM: Monitoring and Reporting Phases
    4m 2s
  • Locked
    6. 
    SLM: Reviewing Phase
    2m 44s
  • Locked
    7. 
    Design Coordination Process Scope
    4m 40s
  • Locked
    8. 
    Design Coordination Process Activities
    3m 41s
  • Locked
    9. 
    Design Coordination Process Challenges and Risks
    5m 14s
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    10. 
    Service Catalog Management
    3m 3s
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    11. 
    Availability Management
    5m 25s
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    12. 
    The Service Catalog and Availability Manager Roles
    2m 2s
  • Locked
    13. 
    Capacity Management
    5m 52s
  • Locked
    14. 
    Supplier Management
    3m 22s
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    15. 
    Capacity Management and Supplier Management Roles
    2m 25s
  • Locked
    16. 
    Information Security Management
    2m 46s
  • Locked
    17. 
    IT Service Continuity Management
    4m 3s
  • Locked
    18. 
    IS Management and ITSC Management Roles
    1m 43s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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