ITIL® Service Strategy Concepts

ITIL® 2011
  • 19 Videos | 1h 18m 20s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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It's critical for IT service providers to regularly evaluate and optimize their service design in light of their strategic goals. Service Strategy is a stage of the ITIL® Service Lifecycle that helps IT organizations create value for their organizations through their service management and assets. In this course you'll learn about fundamental service strategy concepts like internal and external services, and stakeholder groups. This course also covers service automation, strategy management, and service portfolio management. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management (ITSM). ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • distinguish between internal and external customer characteristics
    distinguish between internal and external services
    identify external stakeholder groups
    identify the guidelines to consider when determining value to customers
    distinguish between resources and capabilities
    recognize the advantages of service automation
    recognize guidelines for implementing service automation effectively
    identity objectives of the strategy management process
    recognize benefits of strategy management
  • identify key activities of the strategic assessment stage of the strategy management process
    identify key activities of the strategic generation stage of the strategy management process
    identify key activities of the strategic execution stage of the strategy management process
    distinguish between continual service improvement and expansion and growth activity tasks of the strategy management measurement and evaluation stage
    identify potential challenges in strategic management
    identify the objectives of the service portfolio management process
    distinguish between activities in the define and analyze phases of service portfolio management
    distinguish between the objectives of the approve and charter phases of the service portfolio management process
    identify challenges of service portfolio management

IN THIS COURSE

  • Playable
    1. 
    ITIL® Service Strategy Concepts
    35s
    UP NEXT
  • Playable
    2. 
    Understanding Strategy and Customers
    6m 6s
  • Locked
    3. 
    Understanding Services and the Services Portfolio
    5m 20s
  • Locked
    4. 
    Understanding Service Providers and Stakeholders
    3m 12s
  • Locked
    5. 
    Identifying Factors that Determine Value
    4m 55s
  • Locked
    6. 
    Using Assets to Create and Add Value
    5m 50s
  • Locked
    7. 
    Service Automation Advantages
    3m 2s
  • Locked
    8. 
    Services Automation Guidelines
    2m 38s
  • Locked
    9. 
    Strategy Management Objectives
    5m 20s
  • Locked
    10. 
    Strategy Management Benefits
    4m 49s
  • Locked
    11. 
    Strategy Management Strategic Assessment Stage
    2m 52s
  • Locked
    12. 
    Strategy Management Strategic Generation Stage
    2m 38s
  • Locked
    13. 
    Strategy Management Strategic Execution Stage
    2m 23s
  • Locked
    14. 
    Strategy Management Measurement and Evaluation Stage
    1m 15s
  • Locked
    15. 
    Strategy Management Challenges and Risks
    2m 42s
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    16. 
    Service Portfolio Management Process Overview
    4m 2s
  • Locked
    17. 
    Service Portfolio Mgmt Define and Analyze Phases
    4m 28s
  • Locked
    18. 
    Service Portfolio Mgmt Approve and Charter Phases
    3m 16s
  • Locked
    19. 
    Service Portfolio Management Challenges
    3m 56s

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