ITIL(r) 4 Foundation: Key Concepts
ITIL® 4
| Intermediate
- 7 Videos | 30m 27s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
WHAT YOU WILL LEARN
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identify the subject areas covered in this coursedescribe organizations and peopledescribe information and technologydescribe partners and suppliers
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describe value streams and processesrecognize external factors that influence dimensionsdescribe the four ITSM dimensions
IN THIS COURSE
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1.Course Overview2m 34sUP NEXT
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2.Dimension 1: Organizations and People7m 5s
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3.Dimension 2: Information and Technology4m 51s
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4.Dimension 3: Partners and Suppliers7m 20s
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5.Dimension 4: Value Streams and Processes4m 32s
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6.External Factors Influencing the Dimensions2m 22s
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7.Exercise: Describe the Four ITSM Dimensions1m 44s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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