ITIL(r) 4 Foundation: Key Concepts

ITIL® 4    |    Intermediate
  • 7 Videos | 30m 27s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 920 Likes 920
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    describe organizations and people
    describe information and technology
    describe partners and suppliers
  • describe value streams and processes
    recognize external factors that influence dimensions
    describe the four ITSM dimensions

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 34s
    UP NEXT
  • Playable
    2. 
    Dimension 1: Organizations and People
    7m 5s
  • Locked
    3. 
    Dimension 2: Information and Technology
    4m 51s
    FREE ACCESS
  • Locked
    4. 
    Dimension 3: Partners and Suppliers
    7m 20s
    FREE ACCESS
  • Locked
    5. 
    Dimension 4: Value Streams and Processes
    4m 32s
    FREE ACCESS
  • Locked
    6. 
    External Factors Influencing the Dimensions
    2m 22s
    FREE ACCESS
  • Locked
    7. 
    Exercise: Describe the Four ITSM Dimensions
    1m 44s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

COURSE ITIL(r) 4 Foundation: General Management Practices
Likes 939 Likes 939  
COURSE ITIL(r) 4 Foundation: Service Management Practices (Part 1)
Likes 867 Likes 867  
COURSE Key Concepts and the Four Dimensions of Service Management

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

COURSE ITIL(r) 4 Foundation: Introduction
Likes 2753 Likes 2753  
COURSE API Security
Likes 3005 Likes 3005  
COURSE ITIL(r) 4 Foundation: The Guiding Principles
Likes 694 Likes 694  
image-ITIL