ITIL(r) 4 Foundation: Key Concepts

ITIL® 4    |    Intermediate
  • 7 Videos | 30m 27s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    describe organizations and people
    describe information and technology
    describe partners and suppliers
  • describe value streams and processes
    recognize external factors that influence dimensions
    describe the four ITSM dimensions

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 34s
    UP NEXT
  • Playable
    2. 
    Dimension 1: Organizations and People
    7m 5s
  • Locked
    3. 
    Dimension 2: Information and Technology
    4m 51s
  • Locked
    4. 
    Dimension 3: Partners and Suppliers
    7m 20s
  • Locked
    5. 
    Dimension 4: Value Streams and Processes
    4m 32s
  • Locked
    6. 
    External Factors Influencing the Dimensions
    2m 22s
  • Locked
    7. 
    Exercise: Describe the Four ITSM Dimensions
    1m 44s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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