ITIL(r) 4 Foundation: Service Management Practices (Part 1)
ITIL® 4
| Intermediate
- 9 Videos | 44m 44s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Examine the purpose of seven of the fifteen ITIL(r) Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.
WHAT YOU WILL LEARN
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identify the subject areas covered in this coursedefine availability managementdefine capacity and performance managementdefine change controldefine incident management
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define asset managementdefine monitoring and event managementdefine problem managementdescribe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management
IN THIS COURSE
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1.Course Overview2m 21sUP NEXT
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2.Availability Management6m 45s
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3.Capacity and Performance Management3m 16s
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4.Change Control7m 42s
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5.Incident Management7m 11s
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6.IT Asset Management5m 26s
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7.Monitoring and Event Management3m 3s
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8.Problem Management7m 25s
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9.Exercise: Service Management Practices1m 34s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
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