ITIL(r) 4 Foundation: Service Management Practices (Part 1)

ITIL® 4    |    Intermediate
  • 9 Videos | 44m 44s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 867 Likes 867
Examine the purpose of seven of the fifteen ITIL(r) Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define availability management
    define capacity and performance management
    define change control
    define incident management
  • define asset management
    define monitoring and event management
    define problem management
    describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 21s
    UP NEXT
  • Playable
    2. 
    Availability Management
    6m 45s
  • Locked
    3. 
    Capacity and Performance Management
    3m 16s
    FREE ACCESS
  • Locked
    4. 
    Change Control
    7m 42s
    FREE ACCESS
  • Locked
    5. 
    Incident Management
    7m 11s
    FREE ACCESS
  • Locked
    6. 
    IT Asset Management
    5m 26s
    FREE ACCESS
  • Locked
    7. 
    Monitoring and Event Management
    3m 3s
    FREE ACCESS
  • Locked
    8. 
    Problem Management
    7m 25s
    FREE ACCESS
  • Locked
    9. 
    Exercise: Service Management Practices
    1m 34s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

BOOK ITIL Foundation Essentials ITIL 4 Edition: The Ultimate Revision Guide, Second Edition
COURSE CompTIA A+ Core 2: Information Management & Change Management Processes
AUDIOBOOK ITIL(r) 4 Direct, Plan and Improve (DPI): Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI Certification

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

COURSE ITIL(r) 4 Foundation: The Service Value Chain
Likes 718 Likes 718  
BOOK ITIL Foundation Essentials: ITIL 4 Edition: The Ultimate Revision Guide
COURSE Secure Application Architecture & IAM
Likes 1981 Likes 1981  
image-ITIL