ITIL(r) 4 Foundation: Service Management Practices (Part 1)

ITIL® 4    |    Intermediate
  • 9 Videos | 44m 44s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Examine the purpose of seven of the fifteen ITIL(r) Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define availability management
    define capacity and performance management
    define change control
    define incident management
  • define asset management
    define monitoring and event management
    define problem management
    describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 21s
    UP NEXT
  • Playable
    2. 
    Availability Management
    6m 45s
  • Locked
    3. 
    Capacity and Performance Management
    3m 16s
  • Locked
    4. 
    Change Control
    7m 42s
  • Locked
    5. 
    Incident Management
    7m 11s
  • Locked
    6. 
    IT Asset Management
    5m 26s
  • Locked
    7. 
    Monitoring and Event Management
    3m 3s
  • Locked
    8. 
    Problem Management
    7m 25s
  • Locked
    9. 
    Exercise: Service Management Practices
    1m 34s

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