ITIL(r) 4 Foundation: Service Management Practices (Part 1)

ITIL® 4    |    Intermediate
  • 9 Videos | 44m 44s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Examine the purpose of seven of the fifteen ITIL(r) Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    define availability management
    define capacity and performance management
    define change control
    define incident management
  • define asset management
    define monitoring and event management
    define problem management
    describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 21s
    UP NEXT
  • Playable
    2. 
    Availability Management
    6m 45s
  • Locked
    3. 
    Capacity and Performance Management
    3m 16s
    FREE ACCESS
  • Locked
    4. 
    Change Control
    7m 42s
    FREE ACCESS
  • Locked
    5. 
    Incident Management
    7m 11s
    FREE ACCESS
  • Locked
    6. 
    IT Asset Management
    5m 26s
    FREE ACCESS
  • Locked
    7. 
    Monitoring and Event Management
    3m 3s
    FREE ACCESS
  • Locked
    8. 
    Problem Management
    7m 25s
    FREE ACCESS
  • Locked
    9. 
    Exercise: Service Management Practices
    1m 34s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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YOU MIGHT ALSO LIKE

BOOK ITIL Foundation Essentials ITIL 4 Edition: The Ultimate Revision Guide, Second Edition
BOOK ITIL 4: High-velocity IT Reference and Study Guide
BOOK Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

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