ITIL(r) 4 Foundation: Service Management Practices (Part 2)
ITIL® 4
| Intermediate
- 10 Videos | 55m 51s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.
WHAT YOU WILL LEARN
-
identify the subject areas covered in this coursedefine release managementdefine service configuration managementdefine service continuity managementdefine service desk
-
define service level managementdefine service request managementdefine deployment managementdescribe the continual improvement modeldescribe service management practices and associated concepts related to release, service configuration, service continuity, service desk, service level, service requests, deployment, and continual improvement
IN THIS COURSE
-
1.Course Overview2m 25sUP NEXT
-
2.Release Management5m
-
3.Service Configuration Management5m
-
4.Service Continuity Management7m 22s
-
5.Service Desk7m 31s
-
6.Service Level Management7m 24s
-
7.Service Request Management5m 19s
-
8.Deployment Management4m 10s
-
9.The Continual Improvement Model9m 48s
-
10.Exercise: Service Management Concepts1m 52s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.YOU MIGHT ALSO LIKE
PEOPLE WHO VIEWED THIS ALSO VIEWED THESE
