ITIL(r) 4 Foundation: The Service Value Chain
ITIL® 4
| Intermediate
- 10 Videos | 25m 56s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.
WHAT YOU WILL LEARN
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identify the subject areas covered in this courserecognize the service value chain and its activitiesdescribe the "Plan" service value chain activitydescribe the "Improve" service value chain activitydescribe the "Engage" service value chain activity
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describe the "Design & transition" service value chain activitiesdescribe the "Obtain/build" service value chain activitydescribe the "Deliver & support" service value chain activityrecognize value streams and the service value chaindescribe the service value chain
IN THIS COURSE
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1.Course Overview2m 32sUP NEXT
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2.Service Value Chain Defined3m 23s
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3.Service Value Chain Activity: Plan3m 41s
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4.Service Value Chain Activity: Improve1m 59s
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5.Service Value Chain Activity: Engage3m 1s
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6.Service Value Chain Activity: Design & Transition1m 53s
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7.Service Value Chain Activity: Obtain/Build2m 24s
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8.Service Value Chain Activity: Deliver & Support1m 46s
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9.Value Streams and the Service Value Chain2m 29s
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10.Exercise: Describing the Service Value Chain2m 49s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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