ITIL(r) 4 Foundation: The Service Value Chain

ITIL® 4    |    Intermediate
  • 10 Videos | 25m 56s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Discover the central element of the Service Value System - the Service Value Chain. Explore this operating model that outlines the key activities required to realize value.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    recognize the service value chain and its activities
    describe the "Plan" service value chain activity
    describe the "Improve" service value chain activity
    describe the "Engage" service value chain activity
  • describe the "Design & transition" service value chain activities
    describe the "Obtain/build" service value chain activity
    describe the "Deliver & support" service value chain activity
    recognize value streams and the service value chain
    describe the service value chain

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 32s
    UP NEXT
  • Playable
    2. 
    Service Value Chain Defined
    3m 23s
  • Locked
    3. 
    Service Value Chain Activity: Plan
    3m 41s
  • Locked
    4. 
    Service Value Chain Activity: Improve
    1m 59s
  • Locked
    5. 
    Service Value Chain Activity: Engage
    3m 1s
  • Locked
    6. 
    Service Value Chain Activity: Design & Transition
    1m 53s
  • Locked
    7. 
    Service Value Chain Activity: Obtain/Build
    2m 24s
  • Locked
    8. 
    Service Value Chain Activity: Deliver & Support
    1m 46s
  • Locked
    9. 
    Value Streams and the Service Value Chain
    2m 29s
  • Locked
    10. 
    Exercise: Describing the Service Value Chain
    2m 49s

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