ITIL(r) Continual Service Improvement

ITIL® 2011    |    Intermediate
  • 11 Videos | 31m 1s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
Likes 202 Likes 202
Organizations striving for long-term sustainability need to be able to build upon and improve services throughout their lifecycle. The Continual Service Improvement (CSI) stage of the ITIL(r) Service Lifecycle provides IT organizations the tools and processes necessary to continually improve their service management. In this course you'll learn key considerations and best practices for continual service improvement activities and service design. You'll also learn about the CSI register, and what information it should include for an effective IT service. This course also covers the purpose and seven steps in the CSI process, including key activities that you perform. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL(r) Foundation Certificate in IT Service Management (ITSM). ITIL(r) is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • identify the key considerations to keep in mind during continual service improvement activities
    recognize the benefits of the continual service improvement stage of the ITIL® service lifecycle
    recognize the common information categories included in a CSI register
    distinguish between the four steps of the Deming cycle
    identify elements within scope of the CSI process
  • distinguish between activities you perform in step 1 and step 2 of the CSI process
    distinguish between the three types of data you gather in step 3 of the CSI process
    distinguish between the goals of the fourth and fifth steps of the CSI process
    distinguish between the types of information different stakeholders require
    recognize the considerations to make when implementing service improvements

IN THIS COURSE

  • Playable
    1. 
    ITIL® Continual Service Improvement
    31s
    UP NEXT
  • Playable
    2. 
    CSI Considerations
    3m 24s
  • Locked
    3. 
    CSI Benefits
    3m 29s
  • Locked
    4. 
    The CSI Register
    4m 3s
  • Locked
    5. 
    CSI and the Deming Cycle
    2m 35s
  • Locked
    6. 
    Purpose of the CSI Process
    2m 54s
  • Locked
    7. 
    CSI Process: Identifying Strategies and Measurements
    2m 51s
  • Locked
    8. 
    CSI Process: Gathering Data
    2m 52s
  • Locked
    9. 
    CSI Process: Data Processing and Analysis
    2m 38s
  • Locked
    10. 
    CSI Process: Presenting and Using CSI Information
    2m 47s
  • Locked
    11. 
    CSI Process: Implementing Improvements
    2m 58s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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