Leading a Customer-centric Culture

Everyone
  • 7 videos | 50m 57s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. In this course, you'll learn how to design and implement a culture centered on your customers.

WHAT YOU WILL LEARN

  • identify key aspects of the types of projects that can be used to improve the customer experience
    recognize actions leaders take to gather and utilize the voice of their customers
    identify methods that allow organizations to better retain customers
  • identify essential requirements for designing a customer-centric culture
    recognize actions necessary to instill a customer-centric culture in an organization
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Leading a Customer-centric Culture
    56s
    UP NEXT
  • Playable
    2. 
    Organizational Culture and the Customer Experience
    13m 51s
  • Locked
    3. 
    Listening to the Voice of the Customer
    9m 17s
  • Locked
    4. 
    Retaining Customers
    7m 51s
  • Locked
    5. 
    Designing a Customer-centric Culture
    9m 10s
  • Locked
    6. 
    Changing the Organization's Culture
    9m 9s
  • Locked
    7. 
    Let's Review
    43s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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