Leading a Customer-centric Culture
- 7 Videos | 50m 57s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
In business, the customer is all. A customer-centric culture is an imperative, but many leaders are unsure how to begin instilling one. In this course, you'll learn how to design and implement a culture centered on your customers.
WHAT YOU WILL LEARN
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identify key aspects of the types of projects that can be used to improve the customer experience
recognize actions leaders take to gather and utilize the voice of their customers
identify methods that allow organizations to better retain customers -
identify essential requirements for designing a customer-centric culture
recognize actions necessary to instill a customer-centric culture in an organization
reflect on what you've learned
IN THIS COURSE
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1.Leading a Customer-centric Culture56sUP NEXT
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2.Organizational Culture and the Customer Experience13m 51s
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3.Listening to the Voice of the Customer9m 17s
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4.Retaining Customers7m 51s
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5.Designing a Customer-centric Culture9m 10s
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6.Changing the Organization's Culture9m 9s
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7.Let's Review43s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
