Maintaining a Cohesive Multigenerational Workforce

  • 8 videos | 22m 19s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this multigeneration diversity, you'll create a more productive, collaborative, and innovative work environment. In this course, you'll learn about differences in approaches to work and communication between the main demographic generations: Baby Boomer, Gen X, and Millennial, also known as Gen Y. You'll also learn strategies to manage your team in a way that ensures team members of each generation feel included, respected, and supported. Additionally, you'll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multigenerational employees.


  • Match typical work ethic attributes to the various generations in the workforce
    Match attributes of communication styles to each generation in the workforce
    Match generations making up the workforce to their expectations of authority
    Match types of learning and information gathering to the generations in the workforce
  • Recognize strategies related to flexibility and choice when managing a multigenerational team
    Recognize strategies related to inclusivity and cohesion when managing a multigenerational team
    Identify the steps to implement a mentoring program in a multigenerational work environment


  • 42s
    In this course, you'll learn about typical differences in each generation's perspectives and approaches. You'll also learn strategies to help you manage a multigenerational team, and guidelines for implementing a mentoring program that capitalizes on the diverse experience of team members. FREE ACCESS
  • 3m 1s
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    3.  Generational Communication Preferences
    2m 20s
    People in different age groups generally prefer different ways of communicating. And you'll connect with them much better if you change your style to suit them. FREE ACCESS
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    4.  Views on Authority among Different Generations
    3m 10s
    People have different views about authority. And partly, these depend on when they grew up – on how old they are. Sometimes this can be a source of conflict on a multigenerational team. FREE ACCESS
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    5.  Different Methods of Learning among Generations
    2m 39s
    Not everyone learns or gathers information the same way. This is especially true in a multigenerational workplace. In this video, you will learn about the different learning styles of generations and how to meet individual needs. FREE ACCESS
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    6.  Creating Choices and Being Flexible
    3m 15s
    In this video, you will learn how to recognize strategies related to flexibility and choice when managing a multigenerational workforce. FREE ACCESS
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    7.  Fostering Inclusivity and Cohesion
    3m 22s
    To manage a multigenerational team, you can use the ACORN imperatives. ACORN stands for accommodating employee differences, creating workplace choices, operating from a flexible management style, respecting employees, and nourishing retention. Let's consider three of these strategies – the ones that relate to including every team member and to improving team cohesion. In this video, you will learn how to accommodate employee differences and improve team cohesion. FREE ACCESS
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    8.  Using Mentoring with Multigenerational Teams
    3m 50s
    On a team, mentoring is a powerful option for building cohesion. It lets more experienced people share some of their skills and knowledge. It can also make them feel valued and respected. In this video, you'll learn how to set up a successful mentoring program. FREE ACCESS


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