Navigating the Workplace with Emotional Intelligence

Intermediate, everyone
  • 6 videos | 16m 42s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Any organization, regardless of its size, industry or location, is made up of people - people who interact on a daily basis, and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings. In this course, you'll learn how building emotional intelligence, or EQ, can improve team or group interactions. You'll also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement.

WHAT YOU WILL LEARN

  • recognize uses for emotional intelligence in the workplace
    manage conflict using emotional intelligence
    recognize how to manage stress using emotional intelligence
  • recognize traits of an emotionally intelligent influencer
    use emotional intelligence to increase team effectiveness

IN THIS COURSE

  • 36s
  • 3m 46s
    Discover how to use emotional intelligence in the workplace. FREE ACCESS
  • Locked
    3.  Being a Role Model during Conflict
    3m 15s
    In this video, you will learn how to manage conflict using emotional intelligence. FREE ACCESS
  • Locked
    4.  Being a Role Model during Stressful Situations
    2m 53s
    During this video, you will learn how to manage stress using emotional intelligence. FREE ACCESS
  • Locked
    5.  Influencing and Engaging Others
    3m 3s
    In this video, find out how to recognize traits of an emotionally intelligent person. FREE ACCESS
  • Locked
    6.  Emotionally Intelligent Team Playing
    3m 10s
    Learn how to use emotional intelligence to improve team effectiveness. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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