Overview of the ITIL® Service Lifecycle

ITIL® 2011
  • 12 Videos | 48m 1s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Organizations that provide an IT service to internal or external customers need to have strong service management capabilities and good practices to ensure that this service is effective. In this course, you'll learn about the ITIL® framework, including its benefits and role in IT service management (ITSM) and service design. This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • recognize key ITIL® characteristics
    identify the benefits of ITIL®
    distinguish between the five categories in the ITIL®  qualification scheme
    identify the features of a service
    distinguish between utility and warranty
    identify the features of service management
  • distinguish between the five ITIL® service lifecycle stages
    recognize the purpose of each ITIL® service lifecycle stage
    recognize the scope of each ITIL®service lifecycle stage
    identify the value of each ITIL® service lifecycle stage to the organization
    distinguish between functions and processes

IN THIS COURSE

  • Playable
    1. 
    Overview of the ITIL® Service Lifecycle
    39s
    UP NEXT
  • Playable
    2. 
    Introduction to ITIL®
    3m 8s
  • Locked
    3. 
    ITIL® Benefits
    2m 10s
  • Locked
    4. 
    The ITIL® Qualification Scheme
    2m 36s
  • Locked
    5. 
    Service Features
    2m 31s
  • Locked
    6. 
    Service Value
    4m 31s
  • Locked
    7. 
    Service Management Features
    3m 29s
  • Locked
    8. 
    ITIL® Service Lifecycle Stages
    4m 2s
  • Locked
    9. 
    ITIL® Service Lifecycle Stage Objectives
    7m 8s
  • Locked
    10. 
    ITIL® Service Lifecycle Stages Scope
    3m 29s
  • Locked
    11. 
    ITIL® Service Lifecycle Stages Value
    4m 24s
  • Locked
    12. 
    ITIL® Service Lifecycle Functions and Processes
    4m 22s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

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