Establishing Quality Standards (2021 Update)

PMI Project Management Professional 2021 Update    |    Everyone
  • 12 videos | 57m 1s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.4 of 469 users Rating 4.4 of 469 users (469)
For project managers, ensuring project quality meets customer expectations is paramount. Close attention to grade, precision, and accuracy enhance your effectiveness in quality management and help you plan and monitor quality standards at every stage of the project to ensure customer satisfaction. In this course, you'll explore tools and techniques for managing quality, like cost-benefit and root cause analysis, Pareto analysis, and the 80/20 rule. You'll also learn about using visual tools like scatter diagrams, control charts, and histograms to convey quality information and help discover the factors that threaten it.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize aspects of managing project quality
    Match quality management concepts with examples
    Recognize the tools and techniques you can use to plan project quality management
    Categorize examples of costs of quality
    Describe how to perform a cost-benefit analysis
  • Identify elements to include in a quality management plan
    Recognize examples of activities that are conducted in an effective quality audit
    Sequence the steps of a root cause analysis
    Recognize the tools and techniques you can use to control quality
    Sequence the steps in creating a pareto diagram
    Use a control chart to determine when a process is out of control

IN THIS COURSE

  • 33s
    After completing this video, you will be able to discover the key concepts covered in this course. FREE ACCESS
  • 6m 39s
    After completing this video, you will be able to recognize aspects of managing project quality. FREE ACCESS
  • Locked
    3.  Precision vs. Accuracy, Quality vs. Grade
    4m 44s
    After completing this video, you will be able to match quality management concepts with examples. FREE ACCESS
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    4.  Quality Management Tools and Techniques
    4m 4s
    After completing this video, you will be able to recognize the tools and techniques you can use to plan project quality management. FREE ACCESS
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    5.  The Cost of Quality (COQ)
    3m 52s
    After completing this video, you will be able to categorize examples of costs of quality. FREE ACCESS
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    6.  Cost-benefit Analysis Calculation
    5m 30s
    After completing this video, you will be able to describe how to perform a cost-benefit analysis. FREE ACCESS
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    7.  Elements of a Quality Management Plan
    5m 30s
    After completing this video, you will be able to identify elements to include in a quality management plan. FREE ACCESS
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    8.  Effective Quality Audits
    5m 26s
    After completing this video, you will be able to recognize examples of activities that are conducted in an effective quality audit. FREE ACCESS
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    9.  Root Cause Analysis
    3m 50s
    After completing this video, you will be able to sequence the steps of a root cause analysis. FREE ACCESS
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    10.  Tools and Techniques to Control Quality
    6m 25s
    After completing this video, you will be able to recognize the tools and techniques you can use to control quality. FREE ACCESS
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    11.  Data Representation for Quality Control
    4m 53s
    After completing this video, you will be able to sequence the steps in creating a Pareto diagram. FREE ACCESS
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    12.  Control Charts
    5m 35s
    After completing this video, you will be able to use a control chart to determine when a process is out of control. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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