The Guiding Principles of the Service Value System and Continual Improvement Model
- 16 Videos | 42m 38s
- Includes Assessment
- Earns a Badge
ITIL has guiding principles of the service value system (SVS). In this course, you'll discover the seven guiding principles. Then, you'll learn about the continual improvement model and its seven steps. First, you'll explore the questions what is the vision?, where are we now?, where do we want to be?, and how do we get there? Then you'll learn about the step take action. Finally, you'll discover the steps that ask the questions did we get there? and how do we keep the momentum going? This course was originally created by Global Knowledge (GK).
WHAT YOU WILL LEARN
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discuss the seven guiding principles of the service value system (SVS) and their purposedescribe the first guiding principle of the service value system (SVS), focus on valuedescribe the second guiding principle of the service value system (SVS), start where you arediscuss the third guiding principle of the service value system (SVS), progress iteratively with feedbackdescribe the fourth guiding principle of the service value system (SVS), collaborate and promote visibilitydiscuss the fifth guiding principle of the service value system (SVS), think and work holisticallydescribe the sixth guiding principle of the service value system (SVS), keep it simple and practicaldiscuss the seventh guiding principle of the service value system (SVS), optimize and automate
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discuss the continual improvement model used by ITILdescribe the first step of the continual improvement model, what is the vision?describe the second step of the continual improvement model, where are we now?describe the third step of the continual improvement model, where do we want to be?describe the fourth step of the continual improvement model, how do we get there?describe the fifth step of the continual improvement model, take actiondescribe the sixth step of the continual improvement model, did we get there?describe the seventh step of the continual improvement model, how do we keep the momentum?
IN THIS COURSE
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1.The Seven Guiding Principles of the Service Value System (SVS)2m 32sUP NEXT
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2.Focus on Value4m 13s
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3.Start Where You Are1m 37s
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4.Progress Iteratively with Feedback3m 2s
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5.Collaborate and Promote Visibility3m 8s
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6.Think and Work Holistically1m 6s
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7.Keep it Simple and Practical1m 46s
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8.Optimize and Automate1m 18s
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9.Continual Improvement Model4m 14s
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10.What is the Vision?4m 12s
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11.Where are We Now?2m 36s
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12.Where do We Want to Be?2m 20s
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13.How do We Get There?2m 54s
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14.Take Action2m 26s
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15.Did We Get There?1m 57s
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16.How do We Keep the Momentum Going?3m 19s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
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