The Guiding Principles of the Service Value System and Continual Improvement Model

  • 16 Videos | 42m 38s
  • Includes Assessment
  • Earns a Badge
ITIL has guiding principles of the service value system (SVS). In this course, you'll discover the seven guiding principles. Then, you'll learn about the continual improvement model and its seven steps. First, you'll explore the questions what is the vision?, where are we now?, where do we want to be?, and how do we get there? Then you'll learn about the step take action. Finally, you'll discover the steps that ask the questions did we get there? and how do we keep the momentum going? This course was originally created by Global Knowledge (GK). 

WHAT YOU WILL LEARN

  • discuss the seven guiding principles of the service value system (SVS) and their purpose
    describe the first guiding principle of the service value system (SVS), focus on value
    describe the second guiding principle of the service value system (SVS), start where you are
    discuss the third guiding principle of the service value system (SVS), progress iteratively with feedback
    describe the fourth guiding principle of the service value system (SVS), collaborate and promote visibility
    discuss the fifth guiding principle of the service value system (SVS), think and work holistically
    describe the sixth guiding principle of the service value system (SVS), keep it simple and practical
    discuss the seventh guiding principle of the service value system (SVS), optimize and automate
  • discuss the continual improvement model used by ITIL
    describe the first step of the continual improvement model, what is the vision?
    describe the second step of the continual improvement model, where are we now?
    describe the third step of the continual improvement model, where do we want to be?
    describe the fourth step of the continual improvement model, how do we get there?
    describe the fifth step of the continual improvement model, take action
    describe the sixth step of the continual improvement model, did we get there?
    describe the seventh step of the continual improvement model, how do we keep the momentum?

IN THIS COURSE

  • Playable
    1. 
    The Seven Guiding Principles of the Service Value System (SVS)
    2m 32s
    UP NEXT
  • Playable
    2. 
    Focus on Value
    4m 13s
  • Locked
    3. 
    Start Where You Are
    1m 37s
  • Locked
    4. 
    Progress Iteratively with Feedback
    3m 2s
  • Locked
    5. 
    Collaborate and Promote Visibility
    3m 8s
  • Locked
    6. 
    Think and Work Holistically
    1m 6s
  • Locked
    7. 
    Keep it Simple and Practical
    1m 46s
  • Locked
    8. 
    Optimize and Automate
    1m 18s
  • Locked
    9. 
    Continual Improvement Model
    4m 14s
  • Locked
    10. 
    What is the Vision?
    4m 12s
  • Locked
    11. 
    Where are We Now?
    2m 36s
  • Locked
    12. 
    Where do We Want to Be?
    2m 20s
  • Locked
    13. 
    How do We Get There?
    2m 54s
  • Locked
    14. 
    Take Action
    2m 26s
  • Locked
    15. 
    Did We Get There?
    1m 57s
  • Locked
    16. 
    How do We Keep the Momentum Going?
    3m 19s

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