The Power of Communication

  • 30 Videos | 44m 12s
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Communication comes in many forms today, and it's easy to forget how powerful the right message can be. The wrong message can be equally damaging, and it's crucial to understand different cues, how to listen, and the recipient needs to look for. That's why communicating effectively is the first of the seven leadership competencies. This course will cover the key aspects of personal needs and active leadership, the impact of personal needs on you and others, and how to tailor communication. You’ll then learn how to assess personal needs and determine takeways from communication. You’ll learn how to become a better listener and how to utilize active listening and questioning skills. Finally, you’ll explore facts, episodes, and feelings and how to prepare for conversations. This course was originally created by Global Knowledge (GK). 

WHAT YOU WILL LEARN

  • list the three factors of effective communication
    describe the role played by digital communication methods in effective communication
    discuss the personal needs that need to be satisfied in order to perform effectively
    recognize the personal needs of Gregor
    recognize the personal needs of Kevin
    recognize the personal needs of Camilla
    recognize the personal needs of Daniela
    recognize the personal needs of Georgina
    recognize the personal needs of Roger
    define various factors you should keep in mind when applying personal needs
    discuss how you might be impacted when personal needs weren't met
    describe how others might be impacted when personal needs weren't met
    discuss how to interpret the impact of personal needs on others worksheet
    discuss Camilla's personal needs situation
    discuss Daniela's personal needs situation
  • discuss Gregor's personal needs situation
    describe how personal needs can be used to tailor your communication
    apply the leadership style in the Diane and Sonja scenario to prepare for a conversation and tailor communication
    apply the leadership style in the Brian and Francis scenario to determine personal needs demonstrated by another
    assess the desired leadership style in the Brian and Francis scenario to demonstrate how to tailor a conversation
    describe the three 'be aware' statements needed to determine takeaways
    discuss the importance of being a good listener
    describe active listening and how to improve your listening skills
    discuss the two basic types of questions used in communication
    define facts, episodes, and feelings and how they can be used
    describe how to use facts, episodes, and feelings to asses the Pat and Simon scenario
    discuss how questions can be used with facts, episodes, and feelings in a communication scenario
    describe questions to ask when preparing for a conversation
    discuss how to prepare for a conversation using the Diane and Sonja scenario
    describe how to prepare for a conversation using the Brian and Francis scenario

IN THIS COURSE

  • Playable
    1. 
    Communication Factors
    1m 50s
    UP NEXT
  • Playable
    2. 
    Digital Communication
    2m 16s
  • Locked
    3. 
    Personal Needs and Active Leadership
    3m 40s
  • Locked
    4. 
    Personal Needs and Active Leadership: Gregor
    19s
  • Locked
    5. 
    Personal Needs and Active Leadership: Kevin
    22s
  • Locked
    6. 
    Personal Needs and Active Leadership: Camilla
    23s
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    7. 
    Personal Needs and Active Leadership: Daniela
    26s
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    8. 
    Personal Needs and Active Leadership: Georgina
    21s
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    9. 
    Personal Needs and Active Leadership: Roger
    20s
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    10. 
    Using Personal Needs
    1m 4s
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    11. 
    The Impact of Personal Needs on You
    48s
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    12. 
    The Impact of Personal Needs on Others
    1m 8s
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    13. 
    Personal Needs: Impact on Others Worksheet
    2m 28s
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    14. 
    Personal Needs to Tailor Communication: Caution
    37s
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    15. 
    Personal Needs to Tailor Communication: Structure
    39s
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    16. 
    Personal Needs to Tailor Communication: Attention
    53s
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    17. 
    Tailoring Communication
    2m 42s
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    18. 
    Using Personal Needs: Diane and Sonja
    3m 3s
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    19. 
    Using Personal Needs: Brian and Francis
    2m 24s
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    20. 
    Assessing Personal Needs: Brian and Francis
    1m
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    21. 
    Determining Takeaways
    1m 7s
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    22. 
    Becoming a Better Listener
    1m 18s
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    23. 
    Active Listening
    58s
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    24. 
    Questioning Skills
    1m 34s
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    25. 
    Facts, Episodes, and Feelings
    3m 7s
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    26. 
    Using Facts, Episodes, and Feelings
    3m 13s
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    27. 
    Facts, Episodes, Feelings, and Questions
    2m 5s
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    28. 
    Preparing for a Conversation
    32s
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    29. 
    Preparing for the Conversation: Diane and Sonja
    1m 24s
  • Locked
    30. 
    Preparing for the Conversation: Brian and Francis
    2m 8s

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