The Power of Communication
Everyone
- 30 videos | 44m 12s
- Includes Assessment
- Earns a Badge
Communication comes in many forms today, and it's easy to forget how powerful the right message can be. The wrong message can be equally damaging, and it's crucial to understand different cues, how to listen, and the recipient needs to look for. That's why communicating effectively is the first of the seven leadership competencies. This course will cover the key aspects of personal needs and active leadership, the impact of personal needs on you and others, and how to tailor communication. You'll then learn how to assess personal needs and determine takeways from communication. You'll learn how to become a better listener and how to utilize active listening and questioning skills. Finally, you'll explore facts, episodes, and feelings and how to prepare for conversations. This course was originally created by Global Knowledge (GK).
WHAT YOU WILL LEARN
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list the three factors of effective communicationdescribe the role played by digital communication methods in effective communicationdiscuss the personal needs that need to be satisfied in order to perform effectivelyrecognize the personal needs of Gregorrecognize the personal needs of Kevinrecognize the personal needs of Camillarecognize the personal needs of Danielarecognize the personal needs of Georginarecognize the personal needs of Rogerdefine various factors you should keep in mind when applying personal needsdiscuss how you might be impacted when personal needs weren't metdescribe how others might be impacted when personal needs weren't metdiscuss how to interpret the impact of personal needs on others worksheetdiscuss Camilla's personal needs situationdiscuss Daniela's personal needs situation
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discuss Gregor's personal needs situationdescribe how personal needs can be used to tailor your communicationapply the leadership style in the Diane and Sonja scenario to prepare for a conversation and tailor communicationapply the leadership style in the Brian and Francis scenario to determine personal needs demonstrated by anotherassess the desired leadership style in the Brian and Francis scenario to demonstrate how to tailor a conversationdescribe the three 'be aware' statements needed to determine takeawaysdiscuss the importance of being a good listenerdescribe active listening and how to improve your listening skillsdiscuss the two basic types of questions used in communicationdefine facts, episodes, and feelings and how they can be useddescribe how to use facts, episodes, and feelings to asses the Pat and Simon scenariodiscuss how questions can be used with facts, episodes, and feelings in a communication scenariodescribe questions to ask when preparing for a conversationdiscuss how to prepare for a conversation using the Diane and Sonja scenariodescribe how to prepare for a conversation using the Brian and Francis scenario
IN THIS COURSE
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1m 50s
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2m 16s
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3m 40s
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19s
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22s
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23s
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26s
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21s
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20s
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1m 4s
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48s
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1m 8s
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2m 28s
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37s
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39s
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53s
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2m 42s
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3m 3s
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2m 24s
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1m
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1m 7s
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1m 18s
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58s
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1m 34s
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3m 7s
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3m 13s
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2m 5s
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32s
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1m 24s
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2m 8s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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