Troubleshooting Methodology & Tools
Intermediate
- 16 Videos | 58m 11s
- Includes Assessment
- Earns a Badge
By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. In this course, you will learn how to quickly identify problems, establish a cause, test theories, determine a plan of action, and recognize potential effects of the treatment. Begin by finding out how to implement an appropriate solution or escalate it, if required. Next, verify that things work after the solution. This involves documenting findings, actions, and outcomes. Conclude by reviewing troubleshooting equipment and software tools, such as network testers, packet sniffers, WiFi analyzers, bandwidth speed testers, command line tools, and Linux commands
WHAT YOU WILL LEARN
-
identify a user's problem by following the network troubleshooting methodology
establish a theory of probable cause by questioning the obvious and considering multiple approaches
test a theory to determine the cause and next steps, and if escalation is required
establish a plan of action to resolve problems and identify potential effects
implement an appropriate solution or escalate if required
verify full system functionality and implement preventative measures
document findings, actions, and outcomes
apply the network troubleshooting methodology to fix network issues -
use hardware tools to fix network hardware issues
use a packet sniffer to intercept and log network traffic
use a port scanner to identify which ports are open on a network
use a WiFi analyzer to detect usage
use a bandwidth speed tester
use network troubleshooting command line tools
use Linux command line tools
use various network troubleshooting tools
IN THIS COURSE
-
1.Identifying the Problem5mUP NEXT
-
2.Establishing the Cause4m 21s
-
3.Testing Techniques2m 17s
-
4.Identifying Potential Effects3m 41s
-
5.Resolving Problems3m 11s
-
6.Verifying System Functionality2m 5s
-
7.Documentation Processes2m 8s
-
8.Exercise: Apply Network Troubleshooting2m 33s
-
9.Hardware Tools5m 15s
-
10.Packet Sniffer3m 9s
-
11.Port Scanner4m 42s
-
12.WiFi Analyzer2m 20s
-
13.Bandwidth Speed Tester2m 12s
-
14.Command Line Tools8m 59s
-
15.Linux Commands3m 16s
-
16.Exercise: Use Network Troubleshooting Tools3m
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
