Troubleshooting Methodology & Tools

Intermediate
  • 16 videos | 58m 11s
  • Includes Assessment
  • Earns a Badge
Rating 4.6 of 130 users Rating 4.6 of 130 users (130)
By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. In this course, you will learn how to quickly identify problems, establish a cause, test theories, determine a plan of action, and recognize potential effects of the treatment. Begin by finding out how to implement an appropriate solution or escalate it, if required. Next, verify that things work after the solution. This involves documenting findings, actions, and outcomes. Conclude by reviewing troubleshooting equipment and software tools, such as network testers, packet sniffers, WiFi analyzers, bandwidth speed testers, command line tools, and Linux commands

WHAT YOU WILL LEARN

  • Identify a user's problem by following the network troubleshooting methodology
    Establish a theory of probable cause by questioning the obvious and considering multiple approaches
    Test a theory to determine the cause and next steps, and if escalation is required
    Establish a plan of action to resolve problems and identify potential effects
    Implement an appropriate solution or escalate if required
    Verify full system functionality and implement preventative measures
    Document findings, actions, and outcomes
    Apply the network troubleshooting methodology to fix network issues
  • Use hardware tools to fix network hardware issues
    Use a packet sniffer to intercept and log network traffic
    Use a port scanner to identify which ports are open on a network
    Use a wifi analyzer to detect usage
    Use a bandwidth speed tester
    Use network troubleshooting command line tools
    Use linux command line tools
    Use various network troubleshooting tools

IN THIS COURSE

  • 5m
    In this video, find out how to identify a user's problem by following the network troubleshooting methodology. FREE ACCESS
  • 4m 21s
    Learn how to establish a theory of probable cause by questioning the obvious and considering multiple approaches. FREE ACCESS
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    3.  Testing Techniques
    2m 17s
    In this video, you will test a theory to determine the cause and next steps, and if escalation is required. FREE ACCESS
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    4.  Identifying Potential Effects
    3m 41s
    Find out how to establish a plan of action to resolve problems and identify potential effects. FREE ACCESS
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    5.  Resolving Problems
    3m 11s
    In this video, find out how to implement an appropriate solution or escalate the issue if required. FREE ACCESS
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    6.  Verifying System Functionality
    2m 5s
    In this video, you will verify full system functionality and implement preventive measures. FREE ACCESS
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    7.  Documentation Processes
    2m 8s
    Find out how to document findings, actions, and outcomes. FREE ACCESS
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    8.  Exercise: Apply Network Troubleshooting
    2m 33s
    During this video, you will learn how to apply the network troubleshooting methodology to fix network issues. FREE ACCESS
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    9.  Hardware Tools
    5m 15s
    Learn how to use hardware tools to fix issues with network hardware. FREE ACCESS
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    10.  Packet Sniffer
    3m 9s
    Learn how to use a packet sniffer to intercept and log network traffic. FREE ACCESS
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    11.  Port Scanner
    4m 42s
    During this video, you will learn how to use a port scanner to identify which ports are open on a network. FREE ACCESS
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    12.  WiFi Analyzer
    2m 20s
    During this video, you will learn how to use a WiFi analyzer to detect WiFi usage. FREE ACCESS
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    13.  Bandwidth Speed Tester
    2m 12s
    In this video, you will learn how to use a bandwidth speed test. FREE ACCESS
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    14.  Command Line Tools
    8m 59s
    Learn how to use network troubleshooting command-line tools. FREE ACCESS
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    15.  Linux Commands
    3m 16s
    In this video, you will use Linux command-line tools. FREE ACCESS
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    16.  Exercise: Use Network Troubleshooting Tools
    3m
    In this video, you will learn how to use various network troubleshooting tools. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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