Troubleshooting Methodology & Tools

Intermediate
  • 16 Videos | 58m 11s
  • Includes Assessment
  • Earns a Badge
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By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. In this course, you will learn how to quickly identify problems, establish a cause, test theories, determine a plan of action, and recognize potential effects of the treatment. Begin by finding out how to implement an appropriate solution or escalate it, if required. Next, verify that things work after the solution. This involves documenting findings, actions, and outcomes. Conclude by reviewing troubleshooting equipment and software tools, such as network testers, packet sniffers, WiFi analyzers, bandwidth speed testers, command line tools, and Linux commands

WHAT YOU WILL LEARN

  • identify a user's problem by following the network troubleshooting methodology
    establish a theory of probable cause by questioning the obvious and considering multiple approaches
    test a theory to determine the cause and next steps, and if escalation is required
    establish a plan of action to resolve problems and identify potential effects
    implement an appropriate solution or escalate if required
    verify full system functionality and implement preventative measures
    document findings, actions, and outcomes
    apply the network troubleshooting methodology to fix network issues
  • use hardware tools to fix network hardware issues
    use a packet sniffer to intercept and log network traffic
    use a port scanner to identify which ports are open on a network
    use a WiFi analyzer to detect usage
    use a bandwidth speed tester
    use network troubleshooting command line tools
    use Linux command line tools
    use various network troubleshooting tools

IN THIS COURSE

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