Providing Effective Internal Customer Service
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level
Overview/Description
When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer service relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service.
Target Audience
Anyone who wants to develop or refresh their customer service skills.
Prerequisites
None
Expected Duration (hours)
0.5
Lesson Objectives
Providing Effective Internal Customer Service
acs_03_a04_bs_enus
Expertise Level
Everyone