Providing Effective Internal Customer Service

Providing Effective Internal Customer Service

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level

Overview/Description
When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers. In this course, you'll learn about types of internal customers and how to identify internal customer service relationships. You'll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you'll learn guidelines for providing internal customer service.

Target Audience
Anyone who wants to develop or refresh their customer service skills.

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Providing Effective Internal Customer Service

recognize internal customers and internal customer service providers in a given example

recognize the importance of identifying your internal customer service relationships

recall benefits of identifying and getting to know your internal customers

identify examples of techniques for identifying mutual expectations with internal customers

recognize examples of guidelines for taking action and gathering feedback from internal customers

recall guidelines for providing internal customer service

recognize actions that demonstrate an internal customer service attitude

use guidelines and strategies to identify and assist your internal customers

Course Number:
acs_03_a04_bs_enus

Expertise Level
Everyone