Aspire Journeys

AI for Customer Service

  • 3 Courses | 1h 8m 54s
  • 10 Labs | 10h
AI along with generative AI is a cutting-edge technology that will transform nearly every business function, ranging from content creation and product design, to improving customer experience and marketing new ideas. While the benefits of AI are immense, the technology has its limitations and poses some ethical considerations. In this Journey designigned for for front-line learners, you will be introducted to AI concepts and ethical considerations.

AI for Customer Service: Activate

In the track, you will be intriduced to foundational AI concepts and ethical considerations.

  • 2 Courses | 45m 56s

AI for Customer Service: Accelerate

In this tarck, you will explore Generative AI fro customer service.

  • 1 Course | 22m 58s

AI for Customer Service: Transform

In this track, you will pratcice customer service pro,pting with our prompting labs.

  • 10 Labs | 10h

COURSES INCLUDED

AI in the Workplace
Wouldn't it be great if you had a personal assistant at work to help you with tasks like summarizing meeting notes or creating reports? Begin this course by exploring how AI can be employed as a personal assistant to manage various tasks, enhance efficiency and free up time for more creative work. You will investigate specific AI use cases to help streamline and improve the quality of work. Then, you will find out how to simplify complex jargon and transform disorganized meeting notes into actionable items with generative AI (GenAI). Take a look at how large language models (LLMs) are trained, in order to get a better idea of how AI works and mitigate the risk of hallucinations as output. Next, you will discover the wider world of AI, going beyond LLMs into the types of GenAI, multimedia GenAI, robotics and reinforcement learning. Finally, you will focus on the practical concepts, techniques, and technologies for effectively collaborating with AI.
7 videos | 24m has Assessment available Badge
Responsible Use of AI
Responsible and effective use of AI is based on a set of principles and practices designed to integrate AI into organizational workflows while maintaining ethical standards and mitigating risks. In this course, you will explore the strategic integration of AI in your organization. First, you will dive into the principles of responsible and effective AI use and learn about ethical guidelines for AI implementation. Next, you will identify and mitigate business risks associated with AI, ensuring safe and efficient AI operations. You will also develop strategies to advocate for and innovate with AI, enhancing your role as a leader in the evolving digital landscape. Finally, you will understand how to leverage AI to drive productivity and innovation while maintaining ethical standards and managing potential risks.
6 videos | 21m has Assessment available Badge

COURSES INCLUDED

Maximizing Customer Service with AI
AI is transforming customer service by enabling personalized, efficient, and responsive customer interactions. In this course, you will explore the transformative impact of AI on customer service operations, enhancing both customer satisfaction and agent productivity. You will also learn about the diverse applications of generative AI (GenAI), including automated responses, sentiment analysis enhancement, and multilingual support, and how these technologies ensure consistent and high-quality customer experiences across various communication channels. The course also addresses the ethical implications and potential risks of using AI, providing strategies for data privacy, bias mitigation, and maintaining transparency. Additionally, you will examine emerging trends such as emotion recognition and the integration of AI with virtual and augmented reality to stay ahead in the evolving landscape of customer service. By the end of this course, you will be equipped to maximize customer service with AI, making data-driven decisions and creating delightful customer experiences.
7 videos | 22m has Assessment available Badge

EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

SKILL BENCHMARKS INCLUDED

AI Foundations Awareness (Entry Level)
The AI Foundations Awareness (Entry Level) benchmark measures your familiarity with artificial intelligence (AI) concepts and some of its most common tools and practices. You will be evaluated on your knowledge of the utilization of AI in the workplace and the responsible use of AI. A learner who scores high on this benchmark demonstrates an entry-level understanding of AI and generative AI (GenAI) and the best practices that go along with both technologies.
9m    |   9 questions

SKILL BENCHMARKS INCLUDED

Maximizing Customer Service with AI Awareness (Entry Level)
The Maximizing Customer Service with AI Awareness (Entry Level) benchmark measures your familiarity with artificial intelligence (AI) and some of its most common tools and practices in the customer service domain. You will be evaluated on your knowledge of AI use cases, responsible and ethical AI use, the effect of generative AI on the customer service industry, and practical uses of AI tools in customer service. A learner who scores high on this benchmark demonstrates an entry-level understanding of AI, generative AI (GenAI), and the best practices that go along with both as used in customer service.
14m    |   14 questions

SKILL BENCHMARKS INCLUDED

Prompt Engineering Fundamentals for Programmers Literacy (Beginner Level)
The Prompt Engineering Fundamentals for Programmers Literacy (Beginner Level) benchmark evaluates your knowledge and understanding of the basics of prompt engineering. You will be assessed on your understanding of generative AI language models and how their responses can be tuned in the OpenAI Playground. Learners who score high on this benchmark demonstrate that they can apply prompt engineering when working with the OpenAI Playground.
20m    |   20 questions

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