Customer Service Training

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COMPANY SUCESS DEPENDS ON CUSTOMER SERVICE. IS YOURS UP TO PAR?

American companies lose out on $62 billion every year as a result of poor customer service experiences.[1] On the flip side, companies with better customer service see up to 15% higher revenues and 20% lower service costs.[2]

Customer service is a make-or-break factor for businesses today — but the definition of “great customer service” has evolved. It’s no longer enough to simply answer questions and troubleshoot problems. Today’s customers want to be your top priority. They want their issues solved fast. They want both convenient online chat and the personal touch of conversations with real human beings. They want to feel heard, understood, and valued — or else they’ll walk.

Expectations are high for customer service — but you can rise to exceed them. Skillsoft understands that delivering next-level customer service to your customers is imperative, which is why we’ve introduced a brand-new, streamlined customer service curriculum designed for the demands of today’s customers.

Empower your customer service team to thrill your customers and keep them coming back.

A CUSTOMER SERVICE CURRICULUM FOR A CUSTOMER-FIRST WORLD

Created in partnership with the customer experience management experts of NueBridge, LLC, Skillsoft’s new customer service curriculum is designed to help new and seasoned customer service representatives provide next-level service in corporate and call center environments. Each 30-minute course is eligible for .5 CPE in the NASBA program and uses a blend of video and creative text treatments to engage learners of all styles.

  1. Adapting to Your Customer’s Cues
    Learn to read and respond to the subtle hints your customers drop about how they’re feeling and how they like to communicate.
  2. Interpreting Customers’ Service Priorities
    Customers bring their own priorities to every interaction. Learn to identify both implicit and explicit priorities so you can meet their expectations.
  3. Discovering Customer Needs
    Customers don’t always come right out and say what they need. Learn to uncover both stated and unstated needs — and practice techniques to not just meet but exceed those needs.
  4. Fostering a Service Mindset
    Your mindset is just as important as the solution you deliver. Learn how to practice a customer-oriented service mindset.
  5. Engaging with Customers
    Customer service representatives must often deal with unhappy customers. Learn to maintain confidence while engaging customers and efficiently solving their problems.
  6. Generating Effective Solutions
    All customer service challenges are not the same. Learn a process-based approach to identify the root causes of customer problems and craft solutions that work.
  7. Becoming a Chat Agent Star
    Chat is one of the fastest-growing customer service channels. Learn to apply best practices for customer engagement and communication in this new environment.
  8. Strengthen Your Service Skills
    Take control of your professional growth. Learn to turn your customer service role into a launchpad for a lifetime of career success.

CONTENT DESIGNED WITH YOUR EMPLOYEES IN MIND

Skillsoft’s customer service curriculum engages learners with digestible content, real-world scenarios, and an empowering self-directed journey.

MULTI-MODAL CONTENT FOR EVERY LEARNING STYLE

A blend of scenario-based behavioral demonstrations, short videos, role-play, creative text treatments, and modern graphic design makes courses fun, interactive, and appealing to all types of learners.

TAKE CHARGE OF YOUR EDUCATION

The customer service curriculum delivers proven, practical techniques for understanding customers and their problems, delivering tailored solutions, and exceeding expectations. Learners can direct their self-improvement, grow in their careers, and achieve a deeper sense of personal achievement and satisfaction.

BUILD TOMORROW'S LEADERS

Skillsoft can help unleash the leadership potential that already exists within your organization. Find out how.