Managing Team Conflict
- 4 Courses | 1h 38m 17s
- 9 Books | 59h 52m
- 10 Audiobooks | 33h 33m 6s
Conflict in teams can result in both positive and negative outcomes. Discover ways to manage conflict within teams. While conflicts are inevitable, if they are left unresolved, conflicts can quickly impact employee morale and productivity. Learn the basic conflict management skills you'll need to resolve problems.
COURSES INCLUDED
Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos |
24m
Assessment
Badge
PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos |
24m
Assessment
Badge
PMI PDU
Coping in a Toxic Workplace
The workplace is both dynamic and challenging. Within this complex ecosystem, toxicity can cast a dark shadow over your working life. It can erode your morale, impede productivity, and take a toll on your mental and emotional well-being. Therefore, it is crucial for you to address this issue head-on by implementing effective strategies to navigate and mitigate its adverse effects. In this course, you will learn to identify key indicators of a toxic work culture, develop strategies to cope with and navigate through it, and address toxic behaviors. Additionally, you will learn techniques to influence positive change in a toxic workplace. With these strategies, you will be better prepared to navigate the challenges of a toxic workplace and create a healthier and more productive work environment.
6 videos |
24m
Assessment
Badge
PMI PDU
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
8 videos |
24m
Assessment
Badge
PMI PDU
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EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
BOOK SUMMARY
Optimal Outcomes: Free Yourself from Conflict at Work, at Home, and in LifeIn Optimal Outcomes, author Jennifer Goldman-Wetzler explores unhealthy patterns of conflict and presents practical steps and tools to rid yourself of its presence in your life. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
8m
By Jennifer Goldman-Wetzler
BOOK SUMMARY
Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.In Dare to Lead, author Brené Brown effortlessly outlines the skills that underpin courageous leadership and shows how being vulnerable can actually help you on your way to leadership excellence. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
8m
By Brené Brown
Book
50 Activities for Conflict ResolutionA practical source to help professionals acquire skills to resolve workplace conflicts--or train others to do so.
1h 27m
By Jonamay Lambert, Selma Myers
Book
Conflict Management for Managers: Resolving Workplace, Client, and Policy DisputesTaking a theory-to-practice approach, this hands-on book provides managers with a knowledge base and a set of skill-building opportunities so they can reclaim their time and make their workplaces enjoyable, productive, mutually supportive environments where people want to work.
8h 51m
By Susan S. Raines
Book
The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working RelationshipsBy exploring what mediation is, why it is necessary and how it works, this book analyzes the reasons for conflict and suggests useful everyday communication skills to help defuse anger or aggression.
3h 28m
By Marcelas Guyler, Nora Doherty
Book
The Handbook of Conflict Resolution: Theory and Practice, Third EditionWritten for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
26h
By Eric C. Marcus, Morton Deutsch, Peter T. Coleman
Book
The Conflict Resolution Toolbox: Models & Maps for Analyzing, Diagnosing, and Resolving ConflictBridging the gap between theory and practice, this step-by-step guide shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.
3h 31m
By Gary Furlong
Book
The Mediation Process: Practical Strategies for Resolving Conflict, Fourth EditionExpanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
13h 5m
By Christopher W. Moore
Book
How to Manage Conflict in the Organization, Second EditionFilled with the strategies, tactics and insights you need to gain control of tough conflict situations, this course guide will help you transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.
3h 14m
By Gregg Lee Carter, Joseph F. Byrnes
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AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Divide or Conquer: How Great Teams Turn Conflict Into StrengthIn Divide or Conquer, author Diana McLain Smith offers a pragmatic outlook and the tools needed to help you get your relationships back on track when they go off course. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
10m 36s
By Diana McLain Smith
AUDIOBOOK SUMMARY
Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and ConsensusWhy Great Leaders Don't Take Yes for an Answer delivers insightful lessons about genuine team leadership and rising above adversities in the modern world. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
12m 25s
By Michael A. Roberto
AUDIOBOOK SUMMARY
Capitalizing on Conflict: Strategies and Practices for Turning Conflict to Synergy in OrganizationsCapitalizing on Conflict offers useful insights to the role management must play in effectively resolving conflict in the workplace. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
10m 22s
By James W. Gibson, Kirk Blackard
AUDIOBOOK SUMMARY
Managing Conflict: A Practical Guide to Resolution in the WorkplaceIn Managing Conflict, author David Liddle explores a practical, people-oriented approach to resolving discord in your organization. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 38s
By David Liddle
AUDIOBOOK SUMMARY
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsManaging Conflict at Work examines the workings of conflict management, with a view to creating a happier and more productive workforce. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
21m 9s
By Clive Johnson, Jackie Keddy
Audiobook
Easy to Love, Difficult to Discipline: The 7 Basic Skills for Turning Conflict into CooperationThis audio edition explains that how we discipline ourselves is ultimately how we discipline our children.
9h 23m 37s
By Becky A. Bailey
Audiobook
The Elephant in the Boardroom: How Leaders Use and Manage Conflict to Reach Greater Levels of SuccessThis audio edition explores the unique and challenging relationship that leaders have with conflict, and offers the know-how needed to use conflict as the engine of innovation and creativity.
6h 7m 46s
By Edgar Papke
Audiobook
The Right Fight: How Great Leaders Use Healthy Conflict to Drive Performance, Innovation, and ValueThis audio edition argues that carefully created and managed tensions in the workplace can drive performance.
6h 6m 37s
By Damon Beyer, Saj-nicole Joni
Audiobook
Collaborating with the Enemy: How to Work with People You Don't Agree with or Like or TrustThis audio edition reveals a new approach to collaboration that embraces discord, experimentation, and genuine cocreation.
3h 30m 5s
By Adam Kahane
Audiobook
The Anatomy of Peace: Resolving the Heart of Conflict, Expanded Second EditionThis audio edition shows the way to transform personal, professional, and global conflicts, even when war is upon us.
7h 8m 51s
By The Arbinger Institute
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SKILL BENCHMARKS INCLUDED
Managing Conflict
Many people avoid difficult conversations, but conflict is unavoidable in any organization. Learn how to establish a positive conflict environment and use conflict as constructive force, and explore different techniques for handling these situations while preserving your relationships. This benchmark evaluates your understanding of this topic. Being aware of potential knowledge gaps allows you to better understand your current competency and areas for improvement, so you can find suitable content and curate your own learning path. The courses recommended at the end of this benchmark can help you fill potential gaps in your knowledge.
10m
| 10 questions