What is the return policy?

Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Items purchased online or in-store may be returned to any store. Online purchases may be returned via a major parcel carrier. Click here to initiate a return.

How long does it take to process a refund?

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

What is the policy for late/non-delivery of items ordered online?

Our local teams work diligently to make sure that your order arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. Click here to complete the form with your order-related question(s).

When will my credit card be charged?

We'll attempt to securely charge your credit card at the point of purchase online. If there's a problem, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your payment will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Will I be charged sales tax for online orders?

Local and State sales tax will be collected if your recipient's mailing address is in: Arizona California Colorado

Leadership & Business Skills Training Program

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Let Skillsoft help you conquer the most pressing challenges your organization and teams are facing today.

Get First-Time Managers Up to Speed with Ease

Navigating the transition into a first-time manager role can present unique challenges, whether you’re in HR or IT. These challenges require adaptability, effective communication, and the ability to navigate new dynamics within a leadership role.

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Develop Future-Fit Leaders

Agile and adaptable leaders aren’t built overnight. Every leader must be ready and willing to address emerging challenges and leverage new trends to remain competitive in the evolving digital landscape.

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Empower Ethical Leaders

Ethical leaders are instrumental in guiding decision-making, behavior and actions that uphold organizational integrity standards. Educating leaders on best practices is crucial to developing and implementing ethical AI models that prioritize responsible and transparent use of artificial intelligence across your organization.

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Educate Leaders to Guide Their Teams Through Generative AI

Leaders play a pivotal role in shaping a positive and sustainable generative AI evolution within their organization. Educating leaders on best practices enables them to inspire confidence and steers their teams towards leveraging AI in ways that align with organizational values and ethical standards.

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The Power of Leadership Training

Leadership training programs are essential for businesses that want to develop strong leaders, build a strong talent pipeline, and drive organizational performance and innovation.

Skillsoft commissioned Forrester Consulting to conduct a Total Economic Impact ™ Study in 2023 to quantify the potential business benefits and cost savings of deploying Skillsoft Leadership and Business Skills solutions.

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ROI

return on investment of 263% with a net present value of $52.56M over three years

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MILLION

benefits of $72.56M resulting from upskilling employees, reducing turnover and more

Skillsoft + WM

WM partnered with Skillsoft to leverage the latest technologies and led a large-scale workforce transformation to empower their leaders and meet the immediate challenges they were facing. Read how.

“I am definitely more aware of how I am communicating with my employees. I have found the balance between helping without taking over; holding my employees accountable without removing their own responsibility. I am learning how to give them space to make and learn from their own mistakes while offering support and encouragement when needed.” Customer Experience Supervisor, WM

Skillsoft + Lexmark

Lexmark partnered with Skillsoft to help design and launch an array of training programs aligned with the key business drivers behind Lexmark’s digital transformation. Read the story.

“I genuinely feel like Skillsoft is always helping and is thoughtful about our organization’s needs, as well as the needs of our HR and talent management team.” Manager of Global Talent Development, Lexmark