Course details

Polishing Your Feedback Skills

Polishing Your Feedback Skills


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
The ability to give genuinely constructive feedback is vital in the workplace. If you’re a manager and are responsible for developing others, you’ll likely have to inform employees if their performance doesn’t meet the standard required. This is a delicate situation, and one that requires tact and preparation. But, if done effectively, providing feedback can not only improve performance, but also motivate people and strengthen relationships. In this course, you’ll learn how to plan a feedback session and how to give feedback in a positive manner. You’ll also learn techniques for handling bad reactions to feedback and your own nervousness, as well as how to give feedback to people at different organizational levels.

Target Audience
Anyone who wants to develop or refine their skills for providing and receiving feedback

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Polishing Your Feedback Skills

  • identify how to correctly prepare to give feedback
  • recognize when it's appropriate to give feedback
  • identify the best practices for giving feedback in a positive way
  • recognize how to manage negative reactions to feedback
  • recognize guidelines for providing appropriate feedback at different levels of the organization
  • identify best practices for dealing with nervousness about giving feedback
  • use techniques to deliver feedback at the best time and in the best way
  • reflect on what you've learned
  • Course Number:
    acm_15_a01_bs_enus