Course details

Facing and Resolving Conflict in the Workplace

Facing and Resolving Conflict in the Workplace


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
The reality of workplace life is that team conflict won't go away on its own. Handling conflict successfully is no easy task, which is why you need an effective plan for conflict management. Not dealing with conflict in an organized and systematic way will likely cause the conflict to fester, lowering team morale. However, by managing team conflict well, you can quickly nip the problem in the bud. In this course, you'll learn about the common sources and signs of conflict, as well as a process for resolving conflict when it occurs. You’ll also explore ways to get the conflict resolution process back on track if difficulties arise.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Facing and Resolving Conflict in the Workplace

  • recognize organizational and interpersonal sources of conflict
  • take preventative action when there are obvious signs of potential unhealthy conflict
  • judge when it's appropriate to report a conflict because it has escalated into off-limits behavior
  • recognize appropriate questions to ask when confronted with what seems like a conflict situation
  • sequence actions to take in order to follow the conflict resolution process appropriately
  • recognize techniques to use to bring difficult conflict discussions back on track
  • recognize causes of workplace conflict and strategies for resolving it
  • reflect on what you've learned
  • Course Number:
    acm_11_a02_bs_enus

    Expertise Level
    Intermediate