Course details

Navigating Challenging Situations with Diplomacy and Tact

Navigating Challenging Situations with Diplomacy and Tact


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
You’ll likely face unpleasant situations or tasks at some point in your career. Communicating with diplomacy and tact in these situations can inspire confidence. In this course, you'll learn to navigate difficult conversations and situations. You'll also learn how to communicate a difficult message effectively, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Navigating Challenging Situations with Diplomacy and Tact

  • identify strategies for working with a disliked or difficult coworker
  • identify techniques for composing a difficult e-mail with tact and diplomacy
  • identify examples of strategies for dealing with angry individuals
  • apply strategies for dealing with a manipulative individual
  • identify strategies for correcting a boss or client
  • use diplomacy and tact in a difficult situation
  • reflect on what you've learned
  • Course Number:
    acm_16_a02_bs_enus