Course details

Navigating the Workplace with Emotional Intelligence

Navigating the Workplace with Emotional Intelligence


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Any organization, regardless of its size, industry or location, is made up of people – people who interact on a daily basis, and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings. In this course, you’ll learn how building emotional intelligence, or EQ, can improve team or group interactions. You’ll also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement.

Target Audience
Anyone who wants to advance their aptitude for emotional intelligence

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Navigating the Workplace with Emotional Intelligence

  • recognize uses for emotional intelligence in the workplace
  • manage conflict using emotional intelligence
  • recognize how to manage stress using emotional intelligence
  • recognize traits of an emotionally intelligent influencer
  • use emotional intelligence to increase team effectiveness
  • recognize how to participate in and lead emotionally intelligent teams
  • Course Number:
    acm_13_a03_bs_enus