Last Updated: November 30, 2012
1. OUR COMMITMENT TO YOUR PRIVACY
The TRUSTe program certification is limited to only that information collected through Skillsoft.com.
Skillsoft complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union and Switzerland, respectively. Skillsoft has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program and to view Skillsoft's certification please visit: http://www.export.gov/safeharbor/.
2. THE INFORMATION WE COLLECT AND HOW IT IS USED
You make the decision whether or not to proceed with any activity that requests personally identifiable information, but please be aware that if you choose not to provide the information requested, you may not be able to complete certain transactions with Skillsoft.
Sometimes, such as when you register for a service, order a product or make other requests or inquiries, we will ask for specific information about you in order to provide that product or service to you or respond to your requests or inquiries. We may collect certain personally identifiable information such as contact information, including name, e-mail address, work and home telephone numbers, fax number and a physical postal address. We may also collect information regarding your personal or professional interests, demographics, past experience with Skillsoft products and services, detailed contact preferences or other personally identifiable information. We may use any information that we collect, including personally identifiable information, to tailor subsequent communications to you, including marketing and promotional communications, to administer and operate the Web Site and our business and to provide and continually improve Skillsoft offerings. We may also share information that we collect, including personally identifiable information, with resellers or other third parties in order to market Skillsoft products and/or services to you. We do, however, provide our users a choice as to whether or not they would like to receive marketing or promotional communications. Please see Section 3, Choice.
Users may from time to time receive up-to-date information on products and services via our e-mail newsletter. Users may opt-out at any time from receiving these communications. Please see Section 3, Choice.
Data you submit online may also be combined with other information you provide through other means of communication, such as postal mail.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, referring pages, date/time stamp and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the Web Site, to track users' movements around the Web Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
A SPECIAL NOTE ABOUT COOKIES
We and our third party partners may also employ web beacons or clear gifs (a.k.a. web beacons/web bugs), images and scripts that help better manage content on the Web Site. Web beacons are tiny, clear graphics that are embedded invisibly on web pages. They are used to understand and monitor online movements of users so that we may better understand and improve their experiences on the Web Site. In contrast to cookies, which are stored on a user's computer hard drive, web beacons are not stored on a user's computer or device. We do not tie the information gathered to your personally identifiable information.
When you click on a link to an external web site or third party resource (including embedded widgets similar those provided by Facebook and Twitter), the third party may place a cookie from its own site. Skillsoft does not control the dissemination of these cookies. You should check the relevant third party web site for more information about these cookies.
Like other aggregated information from the Web Site that does not identify individual Users, we may analyze and share non-personally identifiable information collected through cookies with third parties, such as Skillsoft subsidiaries, affiliates, business partners, service providers, in marketing materials and in public disclosures.
We may use your personally identifiable information for purposes not directly related to products and/or services you have requested or other requests or inquiries you have made, such as to send you e-mail communications, Skillsoft's newsletter, information on new products or offers and information from Skillsoft's partners unless you direct us not to do so by opting-out at the point where the information is collected. Additionally, you may opt-out from use of your personally identifiable information collected online for the purpose of sending such marketing or promotional communications at any time by going to our e-mail preferences page located at http://www.skillsoft.com/email_prefs.asp, sending an e-mail to firstname.lastname@example.org or by following the unsubscribe instruction contained within each of the newsletters or promotional communications you receive.
4. SHARING OF INFORMATION
Notwithstanding the foregoing, Skillsoft may transfer, sell or assign information concerning your use of this Web Site, including without limitation, personally identifiable information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Skillsoft. In the event of such transfer, sale or assignment, notice will be given in accordance with Section 8, Notification of Changes, below.
Skillsoft may provide you with links to other sites that are owned or operated by third parties. Please be aware that Skillsoft is not responsible for the privacy practices of these sites. Skillsoft does not endorse them or make any representations about them or any information, services, products or materials found on them. If you decide to access any of the third party sites through links, we strongly encourage you to read their privacy statements.
6. DATA TRANSFER AND SECURITY
Because Skillsoft is a global company, we may provide company information to our worldwide offices. The personally identifiable information you provide may be transferred to other Skillsoft offices or stored on servers around the world. Also, in certain countries, Skillsoft's service providers and outside contractors might undertake the collection, transfer, storage and processing of your personally identifiable information. At this time, users' personally identifiable information is primarily stored on systems in the United States.
We will take steps intended to safeguard personally identifiable information stored on our systems from unauthorized access or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk.
7. HOW TO ACCESS AND CORRECT YOUR INFORMATION
Skillsoft strives to keep your personally identifiable information accurate and up-to-date. Should you find inaccuracies in your personally identifiable information and wish to amend, correct or delete the same, please contact us through one of the communication methods described below in Section 12, Contacting Us. Skillsoft will respond to requests to update personally identifiable information within 30 days of the reception of the request.
To opt out of all future marketing and promotional correspondence from Skillsoft, please update your e-mail preferences at http://www.skillsoft.com/email_prefs.asp or follow the unsubscribe instructions contained in the e-mail communications you receive. Your request will be met within 10 business days.
8. NOTIFICATION OF CHANGES
Skillsoft does not knowingly collect personally identifiable information from users under the age of 13. Children under 13 should not send any information about themselves to Skillsoft. If a child under 13 submits information through any part of the Web Site, and Skillsoft becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.
10. (FOR CALIFORNIA RESIDENTS) CALIFORNIA PRIVACY RIGHTS
California law gives California residents the right to ask us for a notice describing the categories of personally identifiable information we share with third parties or affiliates for their direct marketing purposes. The notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it has been shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please contact us through one of the communication methods described below in Section 12, Contacting Us. Please allow 30 days for a response.
12. CONTACTING US WITH COMMENTS AND CONCERNS
Last Updated: November 30, 2012