A new curriculum for delivering next-level customer service
Amid the COVID-19 pandemic’s resurgence, India-based employees of our valued customer, ACS Solutions, were feeling isolated and confused by a flood of non-validated medical misinformation being disseminated across social media. So, the company’s regional learning and development team decided to take action.
They say “timing is everything.” Our timing was … well … memorable. At Skillsoft Marketing, we began our first internship program just over a year ago at the start of the pandemic. In fact, our very first intern joined the day we shuttered the office, picking up her laptop and seeing her boss in person for the first — and only — time.
It's important to remember that real, sustainable change requires courage, and the ongoing efforts of all — from individuals to the institutions that represent us.
On this day, I was visiting our partner C Space in their Boston office to accelerate planning for Skillsoft’s largest and most important customer event, Perspectives. We started discussing ways we could drive registration when I asked the question we were all thinking … would people come?