Hoshin Kanri: Policy Deployment for Successful TQM

  • 16m 9s
  • Yoji Akao
  • Skillsoft
  • 2020
In this classic text, author Yoji Akao shares his ideas on how exerting greater process control-by means of careful planning, taking considered action, checking, and rechecking-can ensure superior quality in all that an organization produces or does. In this Review, we discuss the salient points of the book based on our interpretation of its contents.