Hoshin Kanri: Policy Deployment for Successful TQM

  • 16m 9s
  • Yoji Akao
  • Skillsoft
  • 2020
In this classic text, author Yoji Akao shares his ideas on how exerting greater process control—by means of careful planning, taking considered action, checking, and rechecking—can ensure superior quality in all that an organization produces or does. In this Review, we discuss the salient points of the book based on our interpretation of its contents.