Hoshin Kanri: Policy Deployment for Successful TQM
- 16m 9s
- Yoji Akao
In this classic text, author Yoji Akao shares his ideas on how exerting greater process control-by means of careful planning, taking considered action, checking, and rechecking-can ensure superior quality in all that an organization produces or does. In this Review, we discuss the salient points of the book based on our interpretation of its contents.